Overview

The main objective of this book is to present to hospitality students, employees, practitioners and the reading public, hotel management's day to day operational activity, from the perspective of an avid practitioner, knowing very well, that it will be useful as a guide in the quest for a broader hospitality knowledge. The various chapters of the book were developed as training materials and they have been used successfully to upgrade the operational knowledge of hotel workers, supervisors, and managers in the area of Food and Beverage, Rooms Division and Front-line Management. The 5-chapter book takes into consideration the on the job and lifelong experience acquired through Hilton Hotel Abuja, Sheraton Hotel Abuja, Federal Palace Hotel Lagos, Kentucky Fried Chicken USA, Ramada Inn USA and Choice Hotel, USA. Additionally, with special programs conducted by KFC and Experior LLC and Choice Hotel University, USA. Hope the book serves a purpose of knowledge and I commend it to all men and women of good will. Thank you.

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