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OverviewThe concern about the service management in general and service operations management in particular emerged in the 1970s and beyond, as a result of extraordinary role the service sector is played in production; the percentage of service sector contribution in GDP in the developed countries in 2003 reached 70% (Australia 67.5%, France 66.2%, Japan 69.6% and Germany 70.1%. So the academic contribution of operations management has been directed toward service, and the service operations management emerged as a field of study, despite this academic direction, the majority of academic contributions is still manufacturing oriented; the percentage of published articles of service operations management in ten Journals is 7.5% over the period (1997-2002); accordingly the challenge is still exist to develop the field of service operations management, both form research and teaching perspective. Full Product DetailsAuthor: Yazan Khalid Abed-Allah MigdadiPublisher: LAP Lambert Academic Publishing Imprint: LAP Lambert Academic Publishing Dimensions: Width: 15.20cm , Height: 0.40cm , Length: 22.90cm Weight: 0.118kg ISBN: 9783659508745ISBN 10: 3659508748 Pages: 72 Publication Date: 08 January 2014 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Available To Order We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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