Full Product Details
Author: Mark Graham Brown
Publisher: Taylor & Francis Inc
Imprint: Productivity Press
Edition: 18th edition
Dimensions:
Width: 21.00cm
, Height: 2.30cm
, Length: 28.00cm
Weight: 0.952kg
ISBN: 9781439893821
ISBN 10: 1439893829
Pages: 408
Publication Date: 21 August 2013
Audience:
General/trade
,
College/higher education
,
General
,
Tertiary & Higher Education
Format: Paperback
Publisher's Status: Active
Availability: In Print
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Reviews
Praise for Previous Editions of this Classic Guide: Our members and applicants rely heavily on Mark Graham Brown's book to help them implement the most current Baldrige Award criteria. This book is a 'must' for anyone who is serious about achieving performance excellence. -Thomas Hinton, President, California Quality Awards Baldrige Award Winning Quality by Mark Graham Brown provides insight into what the Baldrige examiners are looking for and consider 'best in class.' Additionally, the examples of what other companies are doing are invaluable by providing ideas to consider within your own company - almost a mini-benchmark opportunity. Ideas for how to best present your information are helpful and can be used in day-to-day organization and tracking of processes and services. -Joyce Manigold, Vice President, Human Resources, Shea Homes Arizona Using the Malcolm Baldrige criteria to improve your business makes bottom-line sense. Using Mark Graham Brown's book to improve your business can compound your results. Mark brings real-world best practices to your desk, making it easier for your company to identify improvement opportunities. -Mark A. Naig, Operational Development Specialist, Ericsson, Inc.
Praise for Previous Editions of this Classic Guide: Our members and applicants rely heavily on Mark Graham Brown's book to help them implement the most current Baldrige Award criteria. This book is a 'must' for anyone who is serious about achieving performance excellence. -Thomas Hinton, President, California Quality Awards Baldrige Award Winning Quality by Mark Graham Brown provides insight into what the Baldrige examiners are looking for and consider 'best in class.' Additionally, the examples of what other companies are doing are invaluable by providing ideas to consider within your own company - almost a mini-benchmark opportunity. Ideas for how to best present your information are helpful and can be used in day-to-day organization and tracking of processes and services. -Joyce Manigold, Vice President, Human Resources, Shea Homes Arizona Using the Malcolm Baldrige criteria to improve your business makes bottom-line sense. Using Mark Graham Brown's book to improve your business can compound your results. Mark brings real-world best practices to your desk, making it easier for your company to identify improvement opportunities. -Mark A. Naig, Operational Development Specialist, Ericsson, Inc.
Author Information
Mark Graham Brown Manhattan Beach, California, USA. Jonathan Craig
