Auditing Your Customer Service: The Foundation for Success
Author:   John Leppard ,  Elizabeth Molyneux
Publisher:   Cengage Learning EMEA
ISBN:  

9780415097321


Pages:   144
Publication Date:   01 September 1994
Format:   Paperback
Availability:   Awaiting stock   Availability explained


Our Price $73.89 Quantity:  
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Auditing Your Customer Service: The Foundation for Success


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Overview

By asking the questions what is customer service? and why is it important? , this book leads the reader through the strategies, techniques, problems and solutions that are involved in achieving good customer service. The topics it covers include: benchmarking; quality control; customer segmentation; data collection; servicing; and communication. With frameworks to test your position now, the book shows you how to implement and sustain new strategies. The author has also published How to Sell a Service , (1986).

Full Product Details

Author:   John Leppard ,  Elizabeth Molyneux
Publisher:   Cengage Learning EMEA
Imprint:   Cengage Learning EMEA
Weight:   0.210kg
ISBN:  

9780415097321


ISBN 10:   0415097320
Pages:   144
Publication Date:   01 September 1994
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Awaiting stock   Availability explained

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