Overview
Based on a tested model for community analysis, this book offers a guide to the management of client-centered transformative information services that can be applied in any type of library or information agency. Knowing a community enables library and information professionals to prioritize the community's information needs and design appropriate services for them. Assessing Information Needs: Managing Transformative Library Services was written to provide the rationale for community analysis, a model for gathering community data, and a process for analyzing data and applying it to the management of an information agency. The book explains why information professionals should customize services, as well as the ""how to"" of collecting data. A model for gathering community information is described, applied, and demonstrated through a case study. The book then shows how such information is interpreted and used to plan information services that are transformative for individuals and groups in the case-study community, providing lessons that readers can use with their own institutions. Rooted in a philosophy of customer service, the method presented here is perfect for public, school, academic, and special libraries or other types of information agencies.
Full Product Details
Author: Robert J. Grover, Professor Emeritus ,
Roger C. Greer ,
John Agada
Publisher: Bloomsbury Publishing Plc
Imprint: Libraries Unlimited Inc
Dimensions:
Width: 15.60cm
, Height: 1.80cm
, Length: 23.50cm
Weight: 0.363kg
ISBN: 9781591587972
ISBN 10: 1591587972
Pages: 212
Publication Date: 16 June 2010
Recommended Age: From 7 to 17 years
Audience:
Professional and scholarly
,
Professional & Vocational
Format: Paperback
Publisher's Status: Active
Availability: Manufactured on demand
We will order this item for you from a manufactured on demand supplier.
Reviews
<p> The title was written with all types of libraries in mind but will be more useful for library administrators, or library school/information studies students... -<p>VOYA
The title was written with all types of libraries in mind but will be more useful for library administrators, or library school/information studies students . . . * VOYA * A how-to manual suitable for library managers. * Booklist Online *
<p> A how-to manual suitable for library managers. - <p>Booklist Online
Author Information
Robert J. Grover, PhD, is retired associate vice president for academic affairs at Emporia State University, Emporia, KS, and former dean and professor in the School of Library and Information Management. Roger C. Greer, PhD, is dean emeritus of the School of Library and Information Management, University of Southern California, Los Angeles, CA, and professor emeritus at Emporia State University, Emporia, KS. John Agada, PhD, is director of the Department of Library, Information, and Media Studies (LIMS), Chicago State University, Chicago, IL.
