Assessing Business Excellence
Author:   Les Porter ,  Steve Tanner
Publisher:   Taylor & Francis Ltd
Edition:   2nd edition
ISBN:  

9780750655170


Pages:   472
Publication Date:   17 December 2003
Format:   Paperback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Assessing Business Excellence


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Overview

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples

Full Product Details

Author:   Les Porter ,  Steve Tanner
Publisher:   Taylor & Francis Ltd
Imprint:   Butterworth-Heinemann Ltd
Edition:   2nd edition
Dimensions:   Width: 15.60cm , Height: 2.40cm , Length: 23.40cm
Weight:   0.870kg
ISBN:  

9780750655170


ISBN 10:   0750655178
Pages:   472
Publication Date:   17 December 2003
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Introducing excellence; A quick guide to the National Quality Awards; The Malcolm Baldrige National Quality Award; The EFQM Excellence Model; The Deming Prize The other major national excellence frameworks; The ISO9000:2000 Quality Management System; How do the models compare?; The models and self-assessment; Building an excellence platform; The excellence hall of fame; Further reading; Appendices; Index.

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L. J. Porter

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