Overview

Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, 2nd Edition, helps you develop essential skills for communicating effectively with patients, families, and colleagues to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you are prepared to apply theory to real-life practice. Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, 2SLGBTQ2I+ community, family composition, recent immigrants, refugees, and vulnerable persons Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy Questions for Review and Discussion help you practise your re?ective analysis skills and provide opportunities for thoughtful review of chapter content Simulation exercises enable you to practise, observe, and critically evaluate your professional communication skills in a safe learning environment Case examples help you learn to develop empathy for patients’ perspectives and needs Emphasis on collaborative communication includes related evidence-informed case studies and analysis Content on social media and transitional care delivery re?ects current practice standards Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship - all central components of holistic nursing Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for e?ective communication Evidence-Informed Nursing Practice boxes in each chapter o?er a summary of research ?ndings related to the chapter subject and are intended to strengthen awareness of the link between research and practice Ethical Dilemma boxes with re?ection questions at the end of each chapter help you absorb and retain key ethical content throughout the text Separate chapters on communication across the lifespan highlight crucial communication tools that are the ?rst step in developing a culture of safety in contemporary health care delivery Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous Peoples to help you understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous Peoples and communities NEW! Updated Canadian statistics, research, references and resources, guidelines, assessment and screening tools, and more are incorporated throughout the text NEW! Reorganized chapters clearly divide information into Concepts and Applications sections NEW! Navigating Epistemic Racism case study written by graduate studies nurses enhances the Engaging with Humility chapter NEW! Updated art programme helps illustrate and visually reinforce understanding of complex theories EXPANDED! Coverage of Canada’s unique health care context and cultural landscape includes even greater examples re?ecting Canada's culture and diversity UPDATED! Thoroughly revised content presents the most current issues and communication concepts

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Dr. Claire Mallette is an Associate Professor in the School of Nursing at York University. She received a Bachelor of Science in Nursing from McGill University, and a Master of Nursing Science and PhD from the University of Toronto. Her nursing career in Quebec, Alberta and Ontario is diverse with over thirty-five years in education, leadership, research and nursing practice roles. She has held leadership positions in both practice and academia in such roles as the Director of the School of Nursing at York University, Director of Education at University Health Network, and the Chief Nursing Officer at the Workplace Safety and Insurance Board. She is a Principal Investigator or Co-Investigator examining quality compassionate care in education and practice, leadership and fostering positive work environments. She has successfully led recruitment and retention initiatives, innovation in eLearning, professional development programs and how to address bullying in the workplace. In her present role as an Associate Professor, she is using her knowledge and leadership expertise to teach graduate and senior undergraduate students. Her belief in experiential education provides an engaging positive learning environment preparing them for practice and becoming nursing leaders for the future. Olive Yonge RN, BScN, MEd, PhD, R Psych is a Professor in the Faculty of Nursing at the University of Alberta. In 2016, Dr. Yonge became the first nursing professor to receive the Distinguished University Professor award recognizing her as a global leader in their discipline. Dr. Yonge is also recognized internationally for her research on training students under experienced nurses. Inspired by her time her time as university Vice-Provost, Deputy Provost, and Interim Provost, she has researched courage and leadership in female leaders. Dr. Yonge's clinical area of expertise is teaching and learning. She is also a registered psychologist and in this role maintains a practice in conflict resolution.

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