Overview

Building World-Class Water Utilities Through Continuous Improvement introduces a groundbreaking framework that transforms water operations from constant crisis mode into predictable, efficient, and reliable systems. Rooted in Lean Six Sigma, the Toyota Production System, and the proven WATER LOSS Framework, AquaLean helps water utilities stabilize their H₂O Flow, Info Flow, Work Flow, and Trust Flow so they can finally move from firefighting to flow. Drawing from decades of real-world experience, Shannon W. Elam, MHA, CLSSBB, reveals why many utilities struggle with aging infrastructure, workforce shortages, compliance pressure, and reactive culture, and how a structured improvement model can end the cycle for good. Through clear explanations, practical tools, and powerful stories, this book teaches leaders, operators, and managers how to remove waste, strengthen communication, prevent failures, and build sustainable excellence across the entire organization. Whether you manage a small rural water system or a large metropolitan district, this book provides the roadmap you need to create a resilient, efficient, and customer-trusted utility. If you want to transform chaos into stability using Lean Six Sigma, continuous improvement, and AquaLean methodology, this is the essential guide to leading your team, and your community, into the future.

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