Overview

Health care organizations are challenged to demonstrate they are improving quality of care, patient safety and satisfaction, reducing treatment time and cost, and elevating employee morale. Meeting these goals requires a rigorous, easy-to-follow, and highly effective system, such as Lean Six Sigma, to identify opportunities and implement improvements. Written to address the growing demand in healthcare organizations for Lean Six Sigma expertise, Applying Lean Six Sigma in Health Care: A Practical Guide to Performance Improvement provides a step-by-step Define-Measure-Analyze-Improve-Control (DMAIC) process, that students or health care workers can use to complete improvement projects. Applying Lean Six Sigma in Health Care trains students on performance improvement techniques and current terminology so that they will be prepared to conduct Lean Six Sigma projects in large health care systems and support the physicians and nurses running these projects. With a focus on application, students learn and utilize the DMAIC process, by applying it to an improvement project that is carried through the text.

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9781284170757

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Author Information

Thomas K. Ross is an Associate Professor in the Department of Nutrition and Health Care Management at Appalachian State University where he teaches Health Care Finance and Introduction to Health System Organization. He received his Ph.D. in Economics from St. Louis University, and a MBA in Finance and Accounting from the University of Cincinnati. Dr. Ross has four books in print, Practical Health Care Budgeting: A Concise Guide, 2020, Applying Lean Six Sigma in Health Care, 2019, and A Comprehensive Guide to Budgeting for Health Care Managers, 2018, all published by Jones and Bartlett Learning. His first book, Health Care Quality Management, was published in 2014 by Jossey-Bass. He has previously taught classes in research, quality management, strategic planning, and economics at East Carolina University, Kings College (PA), Indiana University South Bend, and Saint Louis University. Prior to entering education, Dr. Ross worked in health care finance as a director of patient accounts, manager of system support, and senior financial analyst.''

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