Overview

Everything help desk specialists need to know about Mac OS X in the only Apple-certified guide on the topic, now updated for Tiger!; With Mac OS X now running on 40 percent or more of all Apple computers, support specialists need to know Apple's latest operating system inside and out; Thoroughly updated course-in-a-book, is a must-have for anyone who supports and repairs Mac OS X networks and systems; Official curriculum for the Mac OS X Help Desk Essentials exam The only Apple-certified book on Mac OS X has just been updated to cover the newest of Apple's big-cat operating systems: Mac OS X Tiger! With this comprehensive reference at their sides, support technicians and ardent Mac users can explore deep within their operating systems, learning about everything from networking technologies to system administration, customizing the operating system, command-line programming, and the more than 150 features new to Mac OS X Tiger: the innovative Spotlight search system, a Dashboard filled with customizable Widger mini-apps, and more! Keyed to the learning objectives of the Apple Help Desk Specialist certification exam, the lessons in this self-paced volume serve as a perfect supplement to Apple's own training class and a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X as part of their jobs. Self-quizzes and chapter tests reinforce the knowledge gained along the way.

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Lead editor Owen Linzmayer is a San Francisco-based writer and user-interface designer. He is the author of 'Apple Confidential 2.0: The Definitive History of the World's Most Colorful Company' and contributes to major Apple and Macintosh publications worldwide.

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