Overview

""The GBS Standards"" is the definitive guide to Global Business Services (GBS), offering a comprehensive framework for organizations looking to leverage this powerful operational model. Written by a committee of renowned GBS pioneers and industry experts, this book provides an authoritative overview of GBS best practices, from foundational concepts to advanced strategies. Key features include: Clear definitions and principles of the GBS construct Detailed insights into GBS maturity levels and evolution Practical approaches for service delivery, operations management, and technology enablement Strategies for talent acquisition, development, and retention in GBS organizations Real-world case studies and examples from leading global companies Whether you're a C-suite executive, GBS leader, or aspiring professional in the field, ""The GBS Standards"" offers invaluable knowledge to drive operational excellence, foster innovation, and create sustainable competitive advantage through GBS. This landmark publication sets the industry standard for GBS practices, providing a roadmap for organizations to transform their operations and unlock the full potential of the GBS model. Essential reading for anyone involved in or interested in the future of business services and operations.

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