Analysing Student Feedback in Higher Education: Using Text-Mining to Interpret the Student Voice

Author:   Elena Zaitseva ,  Beatrice Tucker ,  Elizabeth Santhanam
Publisher:   Taylor & Francis Ltd
ISBN:  

9780367678388


Pages:   222
Publication Date:   30 December 2021
Format:   Hardback
Availability:   In Print   Availability explained
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Analysing Student Feedback in Higher Education: Using Text-Mining to Interpret the Student Voice


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Author:   Elena Zaitseva ,  Beatrice Tucker ,  Elizabeth Santhanam
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.453kg
ISBN:  

9780367678388


ISBN 10:   0367678381
Pages:   222
Publication Date:   30 December 2021
Audience:   College/higher education ,  Postgraduate, Research & Scholarly ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Preface 1. Discovering student experience: beyond numbers through words Elena Zaitseva, Elizabeth Santhanam and Beatrice Tucker Part I. Exploring collective student voice: approaches, tools and institutional insights 2. Automating insights: Analysing the National Student Survey data using NVivo Steve Wright 3. You articulate, we implement – adding constructive feedback coaching and automated text analysis in the course evaluation loop Yao WU and Graham Dawson 4. Using Structural Topic Modelling to Estimate Gender Bias in Student Evaluations of Teaching Marshall A. Taylor, Ya Su, Kevin Barry and Sarah A. Mustillo Part II. Listening to diversity of student voices 5. Guiding institutional analysis of diversity with coded comments Jason Leman 6. Can you hear me now? Unmuting diverse student voices in Irish higher education Angela Short 7. One voice? Investigating diversity in written student feedback Natalie Holland and Elena Zaitseva Part III. Looking across the student journey 8. Can text analytics improve prospective student engagement? Robert Downie and Michel Rivard 9. Mining Employability Narratives – from Semantic Analysis to Institutional Strategy Elena Zaitseva and Chris Finn 10. Accessing the student voice: Australia’s CEQuery project Geoff Scott Part IV. Informing actionable insights and ethical approaches to decision making 11. From anonymous student feedback to impactful strategies for institutional direction Elizabeth Santhanam, Bernardine Lynch, Jeffrey Jones and Justin Davis 12. Supporting practical use and understanding of student evaluations of teaching through text analytics design, policies, and practices Gregory Hum, Brad Wuetherick and Yeona Jang 13. Freeing the free-text comment: exploring ethical text mining in the higher education sector Jill R D MacKay 14. Future directions and challenges in text analytics Beatrice Tucker, Elizabeth Santhanam and Elena Zaitseva

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Author Information

Elena Zaitseva is the Academic Research and Development Officer at the Teaching and Learning Academy, Liverpool John Moores University, UK. Beatrice Tucker is the Evaluation Lead for the School of Medicine, University of Western Australia. Elizabeth Santhanam is an Associate Professor and Evaluation Coordinator in the Learning and Teaching Centre, Australian Catholic University.

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