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Full Product Details

Author:   Satu Miettinen
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 15.60cm , Height: 1.50cm , Length: 23.40cm
Weight:   0.460kg
ISBN:  

9781472485779

ISBN 10:   1472485777
Pages:   146
Publication Date:   11 October 2016
Audience:   Professional and scholarly ,  College/higher education ,  Professional and scholarly ,  Professional & Vocational ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Part I Introduction to Industrial Service Design: What is industrial service design? 1. Introduction to Industrial Service Design (Satu Miettinen) Part II Industrial Service Design in Practice: Sharing industrial service design case studies 2. Customer Experience and Service Employee Experience: Two Sides of the Same Coin (Kirsikka Vaajakallio, Tuuli Mattelmäki, Virpi Roto and Yichen Lu) 3. Applications of Service Design in the Software Industry: Service design practices of understanding, mapping and collaborating through Autodesk (Pelin Arslan) 4. Materialising Contexts Through Design for Service Narratives (Katarina Wetter Edman) 5. Service Design at Scale (Bernadette Geuy) 6. Industrial Service Design in China (Bo Gao and Gabriele Tempesta) Part III Hands-On Industrial Service Design: Designers talking about industrial service design 7. New Eyes on Value Creation: Case study: Tetra Pak (Marcus Gabrielsson and Malin Orebäck) 8. Service Innovation at Volkswagen: Putting services into the core of the business (Marianna Recchia and Julia Kleeberger) 9. Facilitating Corporate Partnerships (Katrine Rau) 10. Co-Design of Change: Why changing what people do should be the key ingredient in service design (Reima Rönnholm) 11. Introducing Design Thinking to Large, Technology-Oriented Companies (Marjukka Mäkelä) 12. How Service Design Thinking Empowers the Evolution of Corporate Human Resources (Arne van Oosterom, Michal Steckiw and Adolfo Martini) Part IV Tools for Industrial Service Design: Service design tools for industry 13. A Heuristic to Increase the Innovativeness Potential of Groups (Maurício Manhães) 14. What Happens Before Service Design? (Paula Bello) 15. Designing A Service-Dominant Business Model in the Industrial Context (Katri Ojasalo) 16. The SINCO Lab Concept: Agile technology-aided experience prototyping toolkit (Simo Rontti) 17. The Design Impact Chart: A tool for scoping your service design project (Erik Widmark and Susanna Nissar) 18. Video in Service Design (Heikki Tikkanen, Titta Jylkäs, Jaana Jeminen and Satu Miettinen)

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Author Information

Satu Miettinen is a Professor at the University of Lapland, Finland. She has been a Visiting Professor at the Centre for Design Research, Stanford University, USA, School for Design and Innovation, Tongji University, China, and the Centre for Aesthetics in Practice, Trento University, Italy. Satu has been working in service design research for several years and has authored a number of books, including Designing Services with Innovative Methods.

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