Overview

IBM’s Definitive One-Stop Guide to IMS Versions 12, 11, and 10: for Every IMS DBA, Developer, and System Programmer   Over 90% of the top Fortune® 1000 companies rely on IBM’s Information Management System (IMS) for their most critical IBM System z® data management needs: 50,000,000,000+ transactions run through IMS databases every day. What’s more, IBM continues to upgrade IMS: Versions 12, 11, and 10 meet today’s business challenges more flexibly and at a lower cost than ever before. In An Introduction to IMS, Second Edition, leading IBM experts present the definitive technical introduction to these versions of IMS. More than a complete tutorial, this book provides up-to-date examples, cases, problems, solutions, and a complete glossary of IMS terminology. Prerequisite reading for the current IBM IMS Mastery Certification Program, it reflects major recent enhancements such as dynamic information generation; new access, interoperability and development tools; improved SOA support; and much more. Whether you’re a DBA, database developer, or system programmer, it brings together all the knowledge you’ll need to succeed with IMS in today’s mission critical environments.   Coverage includes   What IMS is, how it works, how it has evolved, and how it fits into modern enterprise IT architectures Providing secure access to IMS via IMS-managed application programs Understanding how IMS and z/OS® work together to use hardware and software more efficiently Setting up, running, and maintaining IMS Running IMS Database Manager: using the IMS Hierarchical Database Model, sharing data, and reorganizing databases Understanding, utilizing, and optimizing IMS Transaction Manager IMS application development: application programming for the IMS Database and IMS Transaction Managers, editing and formatting messages, and programming applications in Java™ IMS system administration: the IMS system definition process, customizing IMS, security, logging, IMS operations, database and system recovery, and more IMS in Parallel Sysplex® environments: ensuring high availability, providing adequate capacity, and balancing workloads

Full Product Details

Author:   Barbara Klein ,  Richard Alan Long ,  Kenneth Ray Blackman ,  Diane Lynne Goff
Publisher:   Pearson Education (US)
Imprint:   IBM Press
Edition:   2nd edition
Dimensions:   Width: 17.90cm , Height: 3.10cm , Length: 23.10cm
Weight:   0.950kg
ISBN:  

9780132886871

ISBN 10:   0132886871
Pages:   624
Publication Date:   29 March 2012
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Awaiting stock  

Table of Contents

Acknowledgments xxv About the Authors xxvi Preface xxvii Part I: Overview of IMS Chapter 1 IMS: From Apollo to Enterprise 1 IMS and the Apollo Program 1 IMS as a Database Management System 2 IMS as a Transaction Manager 2 Who Uses IMS? 3 IMS and Enterprise Integration 4 Chapter 2 Overview of the IMS Product 5 IMS Database Manager 6 IMS Transaction Manager 8 IMS System Services 9 IMS Product Documentation 9 Hardware and Software Requirements for IMS 10 Hardware 10 Software 10 Chapter 3 Access to and from IMS 13 IMS-Managed Application Program Access 13 Accessing IMS by Using DL/I Calls 14 Accessing IMS TM 14 IMS Connect 16 Accessing IMS DB Using JDBC 16 Accessing IMS from Other Application Runtime Environments 19 Accessing IMS DB 19 Accessing IMS TM 20 Access to and from IMS Using the IMS SOA Integration Suite Components 20 IMS Enterprise Suite Connect APIs 22 IMS Enterprise Suite SOAP Gateway 22 IMS TM Resource Adapter 24 IMS MFS Web Enablement 25 MFS SOA Support 27 IMS Solutions for Java Development 27 IMS Enterprise Suite DLIModel Utility Plug-In 27 IMS Enterprise Suite Explorer for Development 27 IMS XML DB 29 IMS Web 2.0 Solutions for IMS DB and IMS TM 29 Accessing from IMS 30 Accessing to and from IMS 32 Chapter 4 IMS and z/OS 33 How IMS Relates to z/OS 33 Structure of IMS Subsystems 33 IMS Control Region 34 IMS Environments 34 IMS Separate Address Spaces 41 Internal Resource Lock Manager 48 IMS Connect 48 Advanced Program-to-Program Communications 48 Running an IMS System 49 Running Multiple IMS Systems 49 Running Multiple IMS Systems on a Single z/OS Image 49 Running Multiple IMS Systems on Multiple z/OS Images 50 How IMS Uses z/OS Services 50 Resource Access Control Facility 51 Resource Recovery Services 51 Parallel Sysplex 52 Cross-System Coupling Facility 52 Cross-System Extended Services 53 Automatic Restart Management 53 Chapter 5 Setting Up, Running, and Maintaining IMS 55 Installing IMS 55 Installing IMS Using SMP/E 56 IMS Installation Verification Program 56 Defining an IMS System 57 IMS Startup 57 Types of IMS System Starts 57 Starting Regions That Are Related to IMS 58 IMS Logging 60 IMS Utility Programs 60 IMS Recovery 60 Extended Recovery Facility 60 Remote Site Recovery 61 Database Recovery Control Facility 61 Fast Database Recovery 61 IMS Database Recovery Facility for z/OS 61 IMS Shutdown 61 Maintaining an IMS System 62 Part II: IMS Database Manager Chapter 6 Overview of the IMS Database Manager 63 IMS Database Manager Overview 63 Implementation of IMS Databases 64 Overview of Full-Function Databases 64 Overview of Fast Path DEDBs 64 Full-Function Databases 65 Fast Path Data Entry Databases 66 Storing Data in IMS and DB2 for z/OS 66 Storing XML Data in IMS 67 Open Database Manager 67 Workload Routing and Distribution 71 Chapter 7 Overview of the IMS Hierarchical Database Model 75 IMS Hierarchical Database Basics 76 Basic Segment Types 79 Sequence Fields and Access Paths 80 Logical Relationships 81 Secondary Indexes 81 Logical Relationships 81 Secondary Index Databases 85 Chapter 8 Implementing the IMS Hierarchical Database Model 89 Segments, Records, and Pointers 90 Physical Segment Design 91 IMS Hierarchical Access Methods 93 HDAM Access Method 95 HIDAM Access Method 100 PHDAM and PHIDAM Access Methods 103 Index Databases 106 Fast Path DEDBs 106 GSAM Access Method 112 HSAM and HISAM Access Methods 112 Operating System Access Methods 113 Data Set Groups 114 Choosing Between VSAM and OSAM for Data Set Groups 115 IMS Checkpoints 116 Application Program Checkpoints 116 Locking Data 118 DB2 and Deadlocks 119 Methods of Sharing Data 120 Chapter 9 Data Sharing 123 How Applications Share Data 124 DBRC and Data Sharing 125 Chapter 10 The Database Reorganization Process 127 Purpose of Database Reorganization 128 When to Reorganize Databases 128 Reactive Reorganizing 128 Proactive Reorganization 129 Monitoring the Database 130 Sample Reorganization Guidelines 130 Overview of the Database Reorganization Process 132 Reorganizing HALDBs 132 Offline Reorganization 132 Online Reorganization 146 Chapter 11 The Database Recovery Process 153 Determining When Recovery Is Needed 153 Overview of the Database Recovery Process 154 Online Programs and Recovery 155 DB Batch Update Programs and Recovery 155 IMS Backup and Recovery Utilities 155 Database Image Copy Utility 156 Database Image Copy 2 Utility 158 Online Database Image Copy Utility 159 Database Change Accumulation Utility 159 Database Recovery Utility 161 Batch Backout Utility 164 Part III: IMS Transaction Manager Chapter 12 Overview of the IMS Transaction Manager 167 IMS TM Control Region 169 Data Communications Control Environment 169 IMS TM Network Overview 170 Required IMS TM Network Components 173 Optional IMS TM Network Components 173 Terminal Types 174 Static 174 Dynamic 174 Extended Terminal Option 174 APPC/IMS 175 APPC/IMS Application Programming Interfaces 175 MSC and ISC 176 Multiple Systems Coupling 176 Intersystem Communication 177 Comparing the Functions of MSC and ISC 178 Input Message Types 179 Input Destination 179 Message Format Service 180 Message Queuing 180 Message Queue Size and Performance Considerations 182 Multiple Message Queue Data Sets 182 Fast Path Transactions and Message Queues 183 Shared Queues 183 Operating an IMS Network 188 Master Terminal 189 Initiating a Session with IMS 192 Open Transaction Manager Access 193 OTMA Asynchronous Output 194 OTMA Security 196 OTMA Callable Interface 197 IMS Connect 198 IMS Connect OTMA Interface 199 IMS TM Resource Adapter 204 IMS Connect APIs 205 Workload Routing with the IMS Connect OTMA Interface 205 Workload Balancing with the Sysplex Distributor 205 Ports 207 Connection Types and Considerations 207 IMS Connect Load Balancing and Routing 208 Asynchronous Output and Supermember Support 210 IMS Connect Operations Manager Interface 213 IMS-to-IMS Connections over TCP/IP 213 WebSphere MQ 214 Using the WebSphere MQ API in IMS Dependent Regions 214 IMS BMP Trigger Monitor 216 WebSphere MQ IMS Bridge 216 Chapter 13 How IMS TM Processes Input 223 IMS TM Messages 223 IMS Message Format 225 Input Message Origin 226 Transaction Scheduling 226 Message Region Scheduling 226 Scheduling Conditions 228 Program and Transaction Definitions That Affect Scheduling 229 Definition Parameters That Affect Transaction Scheduling 230 Defining the Class of a Transaction 230 Defining the Priority of a Transaction 231 Processing Limit Count and Time 232 Parallel Scheduling 232 Database Processing Intent 233 Scheduling a BMP or JBP Application 233 Scheduling Fast Path Transactions 234 Fast Path-Exclusive and Fast Path-Potential Transactions 234 Scheduling in a Shared-Queues Environment 235 IMS Transaction Flow 235 OTMA Message Processing 236 Commit Mode 0 (CM0): Commit-Then-Send 236 Commit Mode 1 (CM1): Send-Then-Commit 236 Synclevel 0 (SL0): None 236 Synclevel 1 (SL1): Confirm 238 Synclevel 2 (SL2): Syncpoint 238 Synchronous Callout 239 IMS Connect Implementation of Synchronous Callout 240 Transaction Expiration 242 Part IV: IMS Application Development Chapter 14 Application Programming Overview 243 Application Program Structure 244 An ENTRY Statement 245 A PCB or AIB 246 Some DL/I Calls 246 A Status Code Processing Section 246 A Termination Statement 246 Entry to the Application Program 246 PCB Mask 247 AIB Mask 252 Calls to IMS 254 Status Code Processing 255 Application End of Processing 256 IMS Setup for Applications 257 IMS Control Blocks 257 IMS System Definition 259 IMS Application Programming Interfaces 261 IMS Application Calls 261 Get Unique (GU) 261 Get Next (GN) 261 Get Hold Unique (GHU) and Get Hold Next (GHN) 261 Insert (ISRT) 262 Delete (DLET) 262 Replace (REPL) 262 ICAL Call 262 IMS System Service Calls 262 Testing IMS Applications 264 Chapter 15 Application Programming for the IMS Database Manager 267 Introduction to Database Processing 267 Application Programming Interfaces to IMS 268 Processing a Single Database Record 273 IMS Database Positioning 274 Retrieving Segments 275 Updating Segments 279 Calls with Command Codes 283 Database Positioning After DL/I Calls 286 Using Multiple PCBs for One Database 287 Processing GSAM Databases 287 COBOL and PL/I Programming Considerations 289 COBOL Programming Considerations 289 PL/I Programming Considerations 291 Processing Databases with Logical Relationships 293 Accessing a Logical Child in a Physical Database 293 Accessing Segments in a Logical Database 293 Processing Databases with Secondary Indexes 294 Accessing Segments by Using a Secondary Index 295 Creating Secondary Indexes 297 Loading Databases 297 Overview of Loading Databases 297 Loading a Database That Has Logical Relationships 298 Loading a Database That Has Secondary Indexes 300 Using Batch Checkpoint/Restart 300 Using the Restart Call 303 Using the Checkpoint Call 305 Chapter 16 Application Programming for the IMS Transaction Manager 309 Application Program Processing 309 Role of the PSB 311 DL/I Message Calls 312 Message Segments 312 Conversational Processing 312 Output Message Processing 312 Message Switching 313 Callout Requests for External Services or Data 313 Application Program Termination 313 Logging and Checkpoint/Restart Processing 314 Program Isolation and Dynamic Logging 314 Transaction Manager Application Design 314 Online Transaction Processing Concepts 315 Online Program Design 317 Basic Screen Design 318 General IMS TM Application Design Guidelines 320 Chapter 17 Editing and Formatting Messages 321 Message Format Service 321 MFS Components 323 Administering MFS 327 MFS Control Blocks 329 Advantages of Using MFS 331 Basic Edit Function 332 Chapter 18 Application Programming in Java 335 IMS Universal Drivers Overview 336 IMS Database Java Metadata 337 Supported SQL Keywords 340 Variable-Length Segment Support 340 Virtual Foreign Key Fields 341 IMS Support for the JVM Runtime Environment 341 Developing JMP Applications 341 JMP Applications and Conversational Transactions 344 Developing JBP Applications 344 Issuing Synchronous Callout Requests from a Java Dependent Region 346 Enterprise COBOL Interoperability with JMP and JBP Applications 346 Accessing DB2 for z/OS Databases from JMP or JBP Applications 347 Java Interoperability with MPP, IFP, and BMP Applications 348 Distributed Connectivity with the IMS Universal Drivers 348 WebSphere Application Server for z/OS Applications 349 DB2 for z/OS Stored Procedures 349 CICS Applications 349 XML Storage in IMS Databases 351 Decomposed Storage Mode for XML 351 Intact Storage Mode for XML 352 Using IMS Explorer for Development for Testing 357 Part V: IMS System Administration Chapter 19 The IMS System Definition Process 359 Overview of the IMS System Definition Process 360 Types of IMS System Definitions 362 Stage 1 of the IMS System Definition Process 363 Stage 2 of the IMS System Definition Process 363 JCLIN Processing 364 SMP/E Maintenance 364 IMS Security 364 IMS System Definition Macros 364 Extended Terminal Option 369 ETO Terminology 370 How Structures Are Created and Used 373 Descriptors and Exit Routines 374 How Descriptors Are Created and Used 374 Summary of ETO Implementation 375 Dynamic Resource Definition and Online Change 377 Dynamic Resource Definition 377 The Online Change Process 380 Chapter 20 Customizing IMS 383 What Can Be Customized 384 Exit Routine Naming Conventions 385 Changeable Interfaces and Control Blocks 385 IMS Standard User Exit Parameter List 385 Routine Binding Restrictions 386 Registers and Save Areas 386 IMS Callable Services 386 Storage Services 386 Control Block Services 387 Automated Operator Interface Services 387 Using Callable Services 387 Exit Routine Performance Considerations 387 Summary of IMS Exit Routines 388 Chapter 21 IMS Security 397 Overview of DB/DC and DCCTL Security 397 DB/DC and DCCTL Resources That Can Be Protected 398 Defining Security During DB/DC and DCCTL System Definition 398 Security Facilities for DB/DC and DCCTL Resources 399 Overview of DBCTL Security 401 DBCTL Resources That Can Be Protected 401 Defining Security During DBCTL System Definition 402 Security Facilities for DBCTL Resources 402 Chapter 22 IMS Logging 405 Overview of IMS System Logging 405 Database Recovery Control Facility 407 IMS System Checkpoints 407 IMS Log Data Sets 408 Online Log Data Sets 408 Write-Ahead Data Sets 412 System Log Data Sets 412 Recovery Log Data Sets 413 IMS Restart Data Set 413 IMS Log Buffers 413 Chapter 23 Database Recovery Control Facility 415 Overview of DBRC 416 DBRC Tasks 416 DBRC Components 417 RECON Data Set 417 Database Recovery Control Utility (DSPURX00) 417 Skeletal JCL 418 When to Use DBRC 418 Communicating with DBRC 419 DBRC Commands 419 DBRC API 420 DBRC Functions 420 Recording and Controlling Log Information 421 How DBRC Helps in Recovery 424 Recording Information about Opening and Updating Databases 429 Supporting Data Sharing 430 Supporting Remote Site Recovery 432 Supporting IMSplexes 433 Overview of the RECON Data Sets 433 RECON Records 434 Database-Related Information 436 IMS Systems and the RECON Data Set 436 Database Names in the RECON Data Set 436 Defining and Creating the RECON Data Sets 437 Placement of the RECON Data Sets 438 Initializing the RECON Data Sets 438 Allocating the RECON Data Sets to an IMS System 438 Maintaining the RECON Data Sets 439 Backing Up the RECON Data Sets 440 Deleting Inactive Log Records from the RECON Data Sets 440 Monitoring the RECON Data Sets 440 Reorganizing RECON Data Sets 441 Re-Creating the RECON Data Sets 442 Recommendations for RECON Data Sets 443 Chapter 24 Operating IMS 445 Controlling IMS 445 Controlling IMS with the TSO SPOC Application 445 Issuing Batch SPOC Commands 447 Modifying and Controlling System Resources 448 Modifying System Resources Online 448 List of Commands with Similar Functions for Multiple Resources 453 Modifying Dependent Regions 461 Modifying Telecommunication Lines 461 How to Modify Terminals 461 Modifying and Controlling Transactions 462 Database Control 462 Creating, Updating, Deleting, and Querying Resource Definitions Dynamically 463 Modifying ETO User IDs and Assignments of ISC Users 464 Modifying Multiple System Coupling Resources 464 Modifying Security Options 464 Displaying and Terminating Conversations 465 Modifying and Controlling Subsystems 465 Controlling OTMA Input Messages 465 Recovery During the IMSRSC Repository Data Set Update Process 465 Connecting and Disconnecting Subsystems 465 Starting IMS 466 Starting an IMSplex 467 Starting the CSL 467 Starting the IMS Control Region 467 Starting the IRLM 468 Starting the CQS 468 Starting Dependent Regions 468 Starting the IMS Transaction Manager 469 Starting IMS Connect 469 Restarting IMS 469 Cold Start 470 Warm Start 470 Emergency Restart 470 Monitoring the System 470 Monitoring IMS Connect Connections 471 IMS System Log Utilities 472 Gathering Performance-Related Data 473 IBM IMS Tools 474 Shutting Down IMS 474 Stopping the IMS Transaction Manager 475 Stopping Dependent Regions 475 Shutting Down the IMS Control Region 475 Stopping the IRLM 476 Shutting Down CQS 476 Shutting Down an IMSplex 476 IMS Failure Recovery 477 Executing Recovery-Related Functions 478 Issuing DBRC Commands 478 Dumping the Message Queues 479 Recovering the Message Queues 479 Archiving the OLDS 480 Making Databases Recoverable or Nonrecoverable 480 Running Recovery-Related Utilities 480 Controlling Data Sharing 480 Controlling Data Sharing Using DBRC 481 Monitoring the Data-Sharing System 481 Chapter 25 IMS Recovery Facilities 483 Recovery of Failing IMS Components 484 Recovery Using Dynamic Backout and Batch Backout 485 Recovery Using DBRC 485 Recovery in an IMSplex 486 Recovery of IMS Systems in an IMSplex 486 Recovery of CSL in an IMSplex 486 Recovery of Repository Server in an IMSplex 486 Recovery in a Parallel Sysplex Environment 487 Recovery Using InfoSphere IMS Replication for z/OS 487 Recovery Using IMS Recovery Expert for z/OS 488 Recovery Using the Extended Recovery Facility 489 Recovery Using Remote Site Recovery (RSR) 490 Chapter 26 IBM IMS Tools 493 Application Management Tools 493 IBM IMS Batch Backout Manager for z/OS 494 IBM IMS Batch Terminal Simulator for z/OS 494 IBM IMS Program Restart Facility for OS/390 495 Backup and Recovery Tools 495 IBM IMS DEDB Fast Recovery for z/OS 495 IBM IMS Recovery Expert for z/OS 495 IBM IMS Recovery Solution Pack for z/OS 496 Database Administration and Change Management Tools 497 IBM IMS High Availability Large Database Toolkit for z/OS 497 IBM IMS Sequential Randomizer Generator for OS/390 497 IBM Tools Base for z/OS 497 Data Governance/Regulatory Compliance Tools 498 IBM IMS Audit Management Expert for z/OS 498 IBM InfoSphere Guardium Data Encryption for DB2 and IMS Databases 499 Information Integration Management Tools 499 IBM IMS DataPropagator for z/OS 499 IBM InfoSphere Classic Data Event Publisher for z/OS 500 IBM InfoSphere Classic Replication Server for z/OS 500 Performance Management Tools 501 IBM IMS Buffer Pool Analyzer for z/OS 501 IBM IMS Network Compression Facility for z/OS 501 IBM IMS Performance Solution Pack for z/OS 502 IBM Tivoli OMEGAMON XE for IMS on z/OS 502 IBM Transaction Analysis Workbench for z/OS 503 Transaction Management and System Management Tools 503 IBM IMS Command Control Facility for z/OS 503 IBM IMS Configuration Manager for z/OS 503 IBM IMS Extended Terminal Option Support for z/OS 504 IBM IMS High Performance System Generation Tools for z/OS 504 IBM IMS Queue Control Facility for z/OS 505 IBM IMS Sysplex Manager for z/OS 505 IBM IMS Workload Router for z/OS 505 Utilities Management Tools 506 IBM IMS Cloning Tool for z/OS 506 IBM IMS Database Control Suite for z/OS 506 IBM IMS Database Reorganization Expert for z/OS 507 IBM IMS Database Solution Pack z/OS 507 IBM IMS Fast Path Solution Pack for z/OS 508 IBM IMS Online Reorganization Facility for z/OS 509 Miscellaneous IMS Tools 510 Part VI: IMS in a Parallel Sysplex Environment Chapter 27 Introduction to Parallel Sysplex 511 Goals of a Sysplex Environment 512 Some Components and Terminology in a Parallel Sysplex 513 IMS Data Sharing and the Sysplex Environment 514 DBRC and Data-Sharing Support 515 Block-Level Data Sharing 515 Fast Database Recovery 516 Sysplex Data-Sharing Concepts 517 Summary of IMS Data Sharing and the Sysplex Environment 518 IMS Transaction Manager and the Sysplex Environment 520 IMS Shared Queues 520 VTAM Generic Resource Support 523 Other Workload-Routing and Workload-Balancing Capabilities 523 Summary of IMS TM and the Sysplex Environment 524 IMS Common Service Layer and the IMSplex 525 Chapter 28 IMSplexes and the IMS Common Service Layer 527 IMSplex Overview 528 IMS Components and System Services That Are Part of an IMSplex 530 Common Queue Server 530 Common Service Layer 530 Repository Server (RS) 531 Multiple Systems Coupling in an IMSplex 531 Recovering Systems in an IMSplex 531 z/OS Components and System Services Used in an IMSplex 532 Common Service Layer Overview 532 CSL Configuration Examples 533 CSL Managers 540 Overview of the CSL Open Database Manager 540 Overview of the CSL Operations Manager 540 Overview of the CSL Resource Manager 542 Overview of the CSL Structured Call Interface 543 Defining and Tailoring an IMSplex 543 Defining CQS 544 Defining the IMS Control Region 544 Defining ODBM 544 Defining OM 545 Defining RM 545 Defining SCI 545 Defining a Simplified IMSplex for the Type-2 Command Environment 545 IMS Functions That Use the IMS Common Service Layer 545 Operating an IMSplex 546 A Single SPOC Program in CSL to Control an IMSplex 547 The TSO SPOC 550 The Batch SPOC 551 Sequence for Starting CSL Address Spaces 552 Part VII: Appendixes Appendix A Glossary 553 Appendix B Notices 567 Index 571

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Barbara Klein, responsible for the strategy and introduction of new IMS capabilities, has held various positions in IBM Planning, Design, Development, Assurance, Systems Engineering, Marketing, and Management.   Richard Alan Long, IMS Development Level 2 Database Support Team member since 2002, began with IMS in the late 1970s working in various programming and database administration roles.   Kenneth Ray Blackman, IBM Certified IT Specialist - IMS Advanced Technical Skills, consults on IMS connectivity, IMS application modernization and System z integration architectures, and presents IMS topics at technical conferences and seminars.   Diane Lynne Goff, IBM IMS Advanced Technical Skills Senior I/T Specialist, has presented IMS topics at technical conferences and seminars, worked with IMS customers, and provided System z hardware and software support.   Stephen P. Nathan has 38 years of experience as an IMS developer, application analyst, DBA, systems programmer, and performance tuner. He has worked for IBM in IMS Level 2 Support since 2003.   Moira McFadden Lanyi has been the Technical Editor, Terminologist, and Information Architect for the IMS Information Development team since 2003, and has also worked as a Visual Designer and Project Manager at IBM.   Margaret M. Wilson, now retired from IBM, spent more than 20 years of her IBM career working with IMS and IMS Tools, testing IMS software, teaching IMS basics, and marketing IMS Tools.   John Butterweck, IBM Worldwide IMS Technical Support Team member, specializes in assisting customers with IMS installation and maintenance.   Sandra L. Sherrill, IMS Worldwide Market Manager, has spent more than 20 years working on IMS teams.

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