An Anthropology of Services: Toward a Practice Approach to Designing Services

Author:   Jeanette Blomberg ,  Chuck Darrah
Publisher:   Springer International Publishing AG
ISBN:  

9783031010811


Pages:   97
Publication Date:   25 February 2015
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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An Anthropology of Services: Toward a Practice Approach to Designing Services


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Author:   Jeanette Blomberg ,  Chuck Darrah
Publisher:   Springer International Publishing AG
Imprint:   Springer International Publishing AG
Weight:   0.236kg
ISBN:  

9783031010811


ISBN 10:   3031010817
Pages:   97
Publication Date:   25 February 2015
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.
Language:   English

Table of Contents

Preface.- Acknowledgments.- Getting Started.- From Services to Service Worlds.- The Human Condition.- Service Concepts.- Design and its Limits.- Service Design.- An anthropology of Services.- References.- Author Biographies.

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Author Information

Jeanette Blomberg is an anthropologist who has worked in high tech, corporate research contexts for over three decades - first at the Xerox Palo Alto Research Center (PARC), later at Sapient Corporation, and currently at IBM Research. Along the way she has been an industry-affiliated professor at the Blekinge Institute of Technology in Sweden where she received an honorary doctorate in 2011. Her research includes a critical assessment of the promise of data analytics within the context of the enterprise, designing ethnographically informed organizational interventions, and participatory design.Chuck Darrah is professor and chair of the Department of Anthropology at San Jose State University. His research focuses on work, workplaces, families, and technology. He co-founded the Silicon Valley Cultures Project and later the Human Aspiration and Design Laboratory (HADLab), both at San Jose State University.

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