Amazon Connect: Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems
Author:   Jeff Armstrong
Publisher:   Packt Publishing Limited
ISBN:  

9781800563834


Pages:   338
Publication Date:   19 March 2021
Format:   Paperback
Availability:   In Print   Availability explained
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Amazon Connect: Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems


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Author:   Jeff Armstrong
Publisher:   Packt Publishing Limited
Imprint:   Packt Publishing Limited
ISBN:  

9781800563834


ISBN 10:   1800563833
Pages:   338
Publication Date:   19 March 2021
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Table of Contents Benefits and Capabilities Reviewing Stakeholder Objectives Planning your Call Flow Strawman Costing Analysis Base Connect Implementation Contact Flow Creation Creating AI Bots Enterprise Application Integration Implementing Call Back Implementing Voicemail Implementing call analytics Implementing Contact Lens Implementing Chat

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Author Information

Jeff Armstrong has 25 years of information technology experience, working in several industry verticals for startups and Fortune 100 companies alike. For the past six years, he has been working as an architect in the application modernization space. Jeff is also an avid programmer, having worked in nine different languages throughout his career. He has obtained nine AWS certifications and is also CISSP certified. Jeff believes in self-innovation and continued education. He holds a bachelor's degree in business administration and a master's degree in information technology and assurance. He also holds a certificate in strategy and innovation from MIT Sloan and a certificate in executive leadership from Cornell.

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