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9781611863420

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Deirdre McCarthy Gallagher is a dispute resolution professional with more than twenty years of experience as a mediator, facilitator, trainer, and conflict management consultant. Richard Miles held numerous positions during his thirty-eight years at the Federal Energy Regulatory Commission, starting as a trial attorney and ending in 2010 as the director of its Office of Administrative Litigation and its Dispute Resolution Service. Jerrilynne Purdy has more than thirty years of experience in the regulated utility industry in both the private and public sectors with more than twenty-five years concentrated in negotiation and dispute resolution.

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