Overview

EVERYTHING FLOWS FROM A CULTURE OF SERVICE EXCELLENCE BUT HOW DO YOU GET THERE? The collaboration of leaders and their teams in this undertaking is critical. Packed with stories that engage, models to help put it all together and questions for reflection, this book provides thought-provoking, relevant and practical ways for leaders to relentlessly go ‘All In’, empower their people and make the organisation renowned for service excellence. All-In Culture gives you everything you need to: Excite and inspire managers and staff members about customer service for today’s businesses Demonstrate convincingly what it means to be of service Adopt and successfully implement best practice to make your service culture ‘thrive’ Become truly service-focused and make your mark on the organisational culture

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9781781337479

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**Chris Smoje **is an expert educator and thought leader on customer service cultures. He holds post-graduate qualifications in adult and tertiary education and is a Certified Speaking Professional who works with international organisations as a keynote speaker and program facilitator. Chris is also a Fellow of the Australian Institute of Management in Western Australia. **www.chrissmoje.com **

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