Overview

Artificial intelligence (AI) revolutionizes the insurance sector, driving innovations that reshape how insurers assess risks, process claims, detect fraud, and communicate with customers. From advanced data analytics and machine learning algorithms to chatbots and predictive modeling, AI technologies enhance operational efficiency and enabling more personalized, proactive services. As insurers leverage these tools to gain competitive advantages and streamline decision-making, they navigate challenges related to data privacy and regulatory compliance. This shift reveals a new era in insurance, where digital intelligence plays a role in strategy and service delivery. AI-Driven Innovations in the Insurance Sector delves into the transformative role of AI in reshaping the insurance industry. It examines how these innovations enhance operational workflows, improve risk assessment, streamline claims processing, and elevate customer experiences. This book covers topics such as human resources, chatbots, and risk management, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.

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9798337328232

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Manjunath B.R. is a Global Professor at Tecnológico de Monterrey, Campus León, Escuela de Negocios, Mexico, and Professor of Finance & Business Analytics, Faculty of Management Sciences, at Shoolini University, India. He has over 18 years of blended experience, 5 years in investment banking and business analytics roles with JP Morgan Chase (Philippines), Fidelity Business Services, Wipro-UBS, and Thomson Reuters, and 13 years in academia across leading business schools in India and abroad. His expertise spans applied finance, fintech, data science, blockchain, cryptocurrency, and explainable AI. He has also served as Technical Consultant for a World Bank–EY project in Bangladesh and mentored students at Australian Business School and Victoria University, Australia. Manjunath has published more than 85 papers in Scopus, ABDC, Peer-reviewed and UGC CARE journals and presented at numerous international conferences. He regularly conducts training programs on Advanced Excel, R, Python, and Tableau for academic and corporate audiences worldwide. As President & Dean, FMS at Shoolini University, Munish Sahrawat leads the management programmes across Under Graduate, MBA, Research and Executive Education levels. He also teaches courses on Banking, Finance, Critical Thinking and Strategic Management. Munish is a Business & Academic Leader with 25 years of diverse experience across Financial Services (HSBC, Citibank, ANZ) Higher Education (Ashoka University) and Startups in India, Middle East and Hong Kong wherein he delivered key results in different customer segments and markets. He has served as COO, HSBC Oman and COO, HSBC HR- Asia Pacific in Middle East and Hong Kong; roles involving inter-disciplinary responsibilities for Business Transformation, Operations, Human Resources, Project Management, Strategic Planning, Technology, Customer Experience, Finance, Risk and was also involved in few bank acquisitions. Munish has delivered large scale, multi-million dollar programmes involving Target Operating Models, Future State Program, Digital Transformation, Offshoring, Automation, Learning Transformation, HSBC University et al. He has few industry firsts to his credit e.g. launch of India’s first prepaid card at Citibank. Munish made a transition into Higher Education sector with a leadership role, working closely with the Founders at Ashoka University, one of the best liberal education Universities in India. This cross-industry experience saw him leveraging his skills and experience in contributing to Ashoka's ascent as an Institution of Eminence. Munish is an MBA from IRMA and holds an Honours Degree in Journalism from University of Delhi. He has participated in leadership development programmes by Ivy Business School in Hong Kong and Duke University in Mexico. He has walked 100 Kms across Sahara Desert as part of a Charity Challenge, raising funds for Water Aid. BK Kaul completed his Master’s in HR followed by Post Graduate Diploma in Marketing Management from Delhi in 1991 & worked in sectors like Print Media, Telecom, Insurance & Corporate Training (including E&Y and visiting Faculty in LPU, Jalandhar). During the professional journey, BK Kaul has progressively handled roles/positions as Regional Manager, General Manager, Vice President, Go to Market Strategist, Business Head, Corporate Trainer in the corporates like The Times Of India, Bharti Airtel, Idea Cellular, Reliance Communications, Videocon and the last organization was Pramerica Life Insurance as Vice President (Zonal Business Head) . Worked across geographies and competitive markets of UP, MP & CG, J&K, Punjab, HP, Tamil Nadu, Karnataka in various Leadership roles. Friends find him as a turnaround professional, expressive, supportive and excellent in execution skills who is always committed to diverse interests, lifelong learning and sustainable growth. BK is fond of playing Tabla, Mouthorgan, Singing Ghazals, has played Chess at inter University level and loves to listen to semi classical music to rejuvenate & reenergize.

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