Overview

The last mile has always been the most complex, costly, and customer-visible stretch of the supply chain. As consumer expectations accelerate toward same-day fulfillment, hyper-personalization, and real-time transparency, traditional logistics models are being pushed to their limits. Artificial Intelligence (AI) and Generative AI are emerging not as incremental tools, but as transformative forces, reshaping how organizations plan routes, forecast demand, orchestrate fleets, and engage customers at the point where digital intent meets physical delivery. This book explores how intelligent systems are redefining last mile delivery, turning data into decisions and uncertainty into competitive advantage. Beyond optimization, Generative AI introduces a new paradigm: adaptive, conversational, and creative intelligence embedded directly into supply chain operations. From dynamically generating delivery strategies under disruption to enabling autonomous decision-making and human-machine collaboration, these technologies are changing both the mechanics and the mindset of last mile logistics. AI and Generative AI in the Last Mile Delivery for Supply Chain Management brings together strategy, technology, and real-world application to illuminate what is possible today and what lies ahead, empowering leaders, practitioners, and innovators to design supply chains that are not only faster and smarter, but resilient by design

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