Overview

This volume of ""Advances in the Management of Organizational Quality"" continues to deal with the multifaceted nature of quality in work organizations. It brings together papers that expand the horizons in this area and that challenges some of the long standing beliefs that have become taken for granted but are in need of greater scrutiny. The issues discussed in these papers include: the impact of multiple improvement programs in manufacturing organizations; the major philosophical underpinnings of the quality paradigm with respect to goals, compared with goal setting theory; the contrast between the philosophy behind quality management and that of traditional human resource management (HRM); strategy-content issues in total quality management; the application of quality management principles in franchising chains; links between the concept of work quality and worker's religious and moral values; and the interaction between organizational politics and quality.

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