Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
Author:   Jim Spohrer ,  Christine Leitner
Publisher:   Springer Nature Switzerland AG
Edition:   1st ed. 2020
Volume:   1208
ISBN:  

9783030510565


Pages:   328
Publication Date:   10 July 2020
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA


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Overview

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the developmentof innovative services for various kinds of organizations. 

Full Product Details

Author:   Jim Spohrer ,  Christine Leitner
Publisher:   Springer Nature Switzerland AG
Imprint:   Springer Nature Switzerland AG
Edition:   1st ed. 2020
Volume:   1208
Weight:   0.528kg
ISBN:  

9783030510565


ISBN 10:   3030510565
Pages:   328
Publication Date:   10 July 2020
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Identifying trendsetters in online social networks – a machine learning approach.- Consume less, create more – Digital services in the context of sustainability.- Influence of survey link locational placement on the user rating.- Toward a computable scholarly record.- Research approaches to service innovation: Organizational perspectives.- Innovation-as-a-service: Emergent lessons from an AI innovation management project.- Barriers to Service Innovation using Data Science.- Service design approaches to drive employee engagement.

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