Overview

Intended for librarians and library managers in academic institutions, this series aims to cover advances in library administration and organization. The collected articles draw upon practical situations to illustrate administrative principles.

Full Product Details

Author:   Delmus E. Williams ,  Edward D. Garten
Publisher:   Emerald Publishing Limited
Imprint:   JAI Press Inc.
Edition:   Volume 15 ed.
Volume:   15
Dimensions:   Width: 15.60cm , Height: 2.00cm , Length: 23.40cm
Weight:   0.656kg
ISBN:  

9780762303717

ISBN 10:   0762303719
Pages:   342
Publication Date:   25 December 1998
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Introduction (D.E. Williams). Measuring service quality in libraries (M.D. White). Clarity, consistency, and currency: a report on the Ohio Measuring Library Services project (C. Van Fleet, F. Haley). Customer service training in Ohio academic libraries (E.L. Plummer). Professionals without degrees: rural librarians defining themselves (M.C. Bushing). Managing in the information age: new rules for a new reality (R. McBeth). Case study observations on the impact of computer technology on organization structure in college libraries (E.J. O'Hara). Librarians in split positions with both technical and public services responsibilities: the University of Arizona library experience (C.E. Kollen et al.). Measuring the effects of change in a library work environment following a client-focused reengineering effort (K.M. Webb, K. Moore). A contingency approach to explore the relationships among structure, technology, and performance in academic library departments (Hweifen Weng). About the contributors.

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