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9781284220063

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Randy R. Bruegman retired as the Fire Chief for the city of Aneheim, California, and is a noted author and lecturer on Leadership and Managing Change in the Fire Service.' In addtion to this text, Chief Bruegman is has authored two additonal texts: Exceeding Customer Expectations, and the Chief Officer: A Symbol is a Promise both published by Pearson/Prentice Hall.'Chief Bruegman has served on the Accreditation Task Force for the International Association of Fire Chiefs for eight years, six as Vice-Chairman.' Chief Bruegman served as President of the IAFC (2002) and has served as the President of the Board of Directors of the Center for Public Safety Excellence since 2003.' Chief Bruegman holds an Associate Degree in Fire Science, a Bachelor's Degree in Business, and a Master's Degree in Management.

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