Overview

The expectations and duties of the modern-day administrative assistant are higher and more stressful than ever before. The Administrative Assistant's and Secretary's Handbook will help professionals everywhere come out on top. From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time--and all with a smile. They spend all day helping others, but who is going to help them For office professionals seeking to improve their performance and enhance their value to employers, this handbook is the definitive source of help for these true jack-of-all-trades. In The Administrative Assistant's and Secretary's Handbook, you will find information on topics such as: Creating graphics, charts, and presentations; Microsoft Word, Excel, Outlook, and Publisher; Web conferencing; Electronic and paper filing systems; Recordkeeping; Meeting planning and management; Business math and much more! Extensively updated with new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, computer & software troubleshooting, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications, this bestselling guide will help these unsung heroes shine in the eyes of all their coworkers.

Full Product Details

Author:   James Stroman ,  Kevin Wilson ,  Jennifer Wauson
Publisher:   HarperCollins Focus
Imprint:   Amacom
Edition:   5th edition
Dimensions:   Width: 7.40cm , Height: 1.90cm , Length: 10.30cm
Weight:   0.003kg
ISBN:  

9780814433522

ISBN 10:   0814433529
Pages:   560
Publication Date:   16 July 2014
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Contents Preface SECTION ONE: GENERAL PROCEDURES 1 Overview for the New Administrative Assistant 2 Daily Routine 3 Telephone Usage 4 Mail Services and Shipping 5 Travel Arrangements 6 Meetings 7 Time Management 8 Keeping Accurate Records SECTION TWO: OFFICE EQUIPMENT AND COMPUTERS 9 Office Equipment 10 Mobile Computing 11 Using Microsoft Windows 12 Using Apple Macintosh 13 Email 14 Using the Internet 15 Web Conferencing 16 Data Security 17 Troubleshooting Computer Problems 18 Office Ergonomics SECTION THREE: OFFICE PRODUCTIVITY SOFTWARE 19 Common Microsoft Office Features 20 Using Microsoft Word 21 Using Microsoft PowerPoint 22 Using Microsoft Excel 23 Using Microsoft Publisher 24 Using Microsoft OneNote 25 Using Microsoft Outlook 26 Using Microsoft Web Applications 27 Gmail and Google Docs SECTION FOUR: BUSINESS DOCUMENTS 28 The Business Letter 29 Other Written Communications 30 Forms of Address 31 Legal Documents SECTION FIVE: LANGUAGE USAGE 32 Grammar 33 Language Usage and Style 34 Common English Usage Problems 35 Spelling 36 Pronunciation 37 Punctuation 38 Numerals SECTION SIX: FINANCIAL ACTIVITIES 39 Bookkeeping and Accounting 40 Weights and Measures 41 Business Math SECTION SEVEN: CAREER ADVANCEMENT 42 Your Future 43 Presentation Skills 44 Communications Skills 45 Office Management and Supervision Index About the Authors

Reviews

.. .comprehensive guidebook to help administrative assistants become indispensable to their employers...This reference guide is recommended for the offices of administrative assistants and secretaries everywhere. --ARBAonline

.. .comprehensive guidebook to help administrative assistants become indispensable to their employers...This reference guide is recommended for the offices of administrative assistants and secretaries everywhere. --ARBAonline

.. comprehensive guidebook to help administrative assistants become indispensable to their employers. --ARBAonline

.. .comprehensive guidebook to help administrative assistants become indispensable to their employers...This reference guide is recommended for the offices of administrative assistants and secretaries everywhere. <i><b>--ARBAonline </b></i> </p>

Author Information

Kevin Wilson is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. James Stroman has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team. Jennifer Wauson is President of Videologies, Inc.

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