Overview

There isn't one way to listen. It's time to adapt our listening! Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening that readers can start using in their very next interaction. Not just another book on communication. Adaptive Listening helps readers up-level the under-trained side of communication amidst the realities of a hectic workday. Researched and tested exclusively in the work setting, readers will move beyond active listening and embrace effective and easy-to-remember techniques that reduce ambiguity and tension. Leaders at all levels can improve their listening skills. Emerging and established leaders can build more awareness about their own listening style and the impact it has workplace culture. Only then can they adapt to meet the goals and needs of direct reports, peers, managers, customers, and stakeholders. Inside, you'll learn: How to leverage the strengths and avoid the pitfalls of your own listening style, including the way you process and respond to information, leading to increased self-awareness and professional growth How to break away from ineffective listening and step into adaptive listening to meet the goals and needs of the person speaking How to reduce mistrust, misalignment, and miscommunication by being more mindful of the barriers that prevent you from using empathetic communication How to cue others listeners-who aren't yet familiar with Adaptive Listening- to listen in the way you want and need If you're looking for books on business communication, books on building empathy in the workplace, best-selling books for leaders and emerging leaders, or books on active listening, add this book to your list! If you enjoyed You're Not Listening, Just Listen, Listen Like You Mean It, How to Listen with Intention, or Power Listening, then you'll love Adaptive Listening.

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9781684812592

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Reviews

Praise from Adaptive ListenersTM in Training “I will work on becoming a strong Adaptive Listener and being conscious of the L.E.N.S. I filter people through. My team will appreciate me more, and hopefully my organization will benefit from better results and a more content team. I’m very confident these actions will have the intended benefit. I learned a lot about my own listening habits and gained tools to become a better communicator and leader.” —Workshop participant from Ubisoft “Once I am able to digest and begin applying [Adaptive Listening], I see this really helping the team I am on so that I can be more empathetic. I can provide them what is needed as a listener and be a mentor as well. This will be extremely helpful.” —Workshop participant from Lumen “Before this workshop, I was confused when people would tell me that I was a bad listener because I always knew what they were saying and the implications. Now I know that my [S.A.I.D Listening Style] doesn’t give every speaker what they need or want from me. [With Adaptive Listening], I can immediately identify how and when I can adapt my listening to help my team and employees. Highly recommend!!” —Workshop participant from the Utah State Board of Education “Adaptive Listening is incredible. [It] made me evaluate all aspects of my interactions in life. I feel confident and happy about how I will approach my listening moving forward.” —Workshop participant from Cisco “Excellent workshop in every way. Brilliant content, engagingly presented. Astonishing premise to focus on what the other person wants and needs from your interaction—so basic and neglected.” —Workshop participant from nonprofit

Author Information

Nicole Lowenbraun is a senior content developer and executive speaking coach. She brings deep insight into why words, and how you say them, matters. Nicole serves as Senior Content Developer and Executive Speaker Coach at Duarte, Inc., where she has coached and written for thousands of clients, most of which top the Fortune 100. With a master’s in Communication, Nicole most recently researched and co created Duarte’s newest body of work, Adaptive Listening. Nicole resides in Brooklyn, New York. Maegan Stephens, PhD, is a director, content & coaching lead and communications expert who earned her “10,000+ hours” with a combination of book smarts and street smarts. After sharpening her research skills with a PhD in Communication Studies from The University of Texas at Austin, Maegan transitioned to industry where she writes content for the world’s top brands and coaches Fortune 50 executives, TED speakers, start-up founders, and aspiring leaders. She brought theory and practice together as the co-creator of the Adaptive Listening methodology for Duarte, Inc., where she currently leads a team of writers, strategists, and coaches to transform the way people communicate. Maegan resides in San Jose, California. Nancy Duarte is a communications expert who has been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, The Economist, LA Times and on CNN. As the storyteller of the Silicon Valley, and 5th largest woman-owned employer there, her firm, Duarte, Inc., is the global leader behind some of the most influential messages in business and culture. Nancy has been a keynote speaker on numerous public stages and her firm counts almost 200 of the Fortune 500 among her firm's clientele. Nancy is the author of three bestselling books. Resonate: Present Visual Stories that Transform Audiences, Slide:ology: The Art and Science of Creating Great Presentations, and The HBR Guide to Persuasive Presentations. Nancy has three grown children who walk in their destiny, a husband who has loved her for, like, ever, and two grandkids that take her breath away. Nancy resides in Mountain View, California.

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