Achieving ISO/IEC 20000
Author:   Jenny Dugmore ,  Shirley Lacy
Publisher:   BSI Standards
ISBN:  

9780580446399


Pages:   113
Publication Date:   31 March 2006
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Achieving ISO/IEC 20000


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Overview

This book covers the configuration, change management and release management processes which are contained in clauses 9 and 10 of ISO/IEC 20000. It compares the three processes and describes how they interface with each other, and gives advice on the requirements and recommendations of ISO/IEC 20000, example metrics and audit evidence. This book also includes practical advice on meeting the ISO/IEC 20000 requirements on the roles and responsibilities of those involved.

Full Product Details

Author:   Jenny Dugmore ,  Shirley Lacy
Publisher:   BSI Standards
Imprint:   BSI Standards
Dimensions:   Width: 15.60cm , Height: 0.70cm , Length: 23.40cm
ISBN:  

9780580446399


ISBN 10:   0580446395
Pages:   113
Publication Date:   31 March 2006
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Acknowledgements; Introduction; Chapter 1 - Enabling change; Chapter 2 - Configuration management (ISO/IEC 20000-1, 9.1); Chapter 3 - Change management (ISO/IEC 20000-1, 9.2); Chapter 4 - Release management (ISO/IEC 20000-1, 10.1); Chapter 5 - Management system requirements; Appendix A - ISO/IEC 20000 requirements in summary; Appendix B - Bibliography and further information.

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