Achieving ISO/IEC 20000
Author:   Jenny Dugmore ,  Shirley Lacy
Publisher:   BSI Standards
Edition:   2nd Revised edition
ISBN:  

9780580474620


Pages:   89
Publication Date:   24 March 2006
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Achieving ISO/IEC 20000


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Overview

This book covers Budgeting and accounting for IT services based on clause 6.4 of ISO/IEC 20000. It introduces financial terms that may be unfamiliar to service management specialists, which will help with understanding the requirements and recommendations. It also covers the relationship between budgeting, accounting and charging, and outlines the importance of service management processes in regulatory compliance.

Full Product Details

Author:   Jenny Dugmore ,  Shirley Lacy
Publisher:   BSI Standards
Imprint:   BSI Standards
Edition:   2nd Revised edition
Dimensions:   Width: 15.60cm , Height: 0.80cm , Length: 23.40cm
ISBN:  

9780580474620


ISBN 10:   0580474623
Pages:   89
Publication Date:   24 March 2006
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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