Overview

Employee Retention in BPO Units Strategies for Sustainable Workforce Engagement and Performance examines the ongoing challenge of high attrition in the Business Process Outsourcing (BPO) industry. Focusing on Pune's vibrant BPO hub, the study explores how factors such as compensation, career advancement, work environment, and employee engagement influence workforce stability and organizational success. Using quantitative and qualitative analyses, it establishes a strong link between retention practices, employee development, and profitability. With evidence-based insights and practical strategies, this book serves as a valuable guide for HR professionals, managers, and researchers aiming to build sustainable retention models. Readers will gain: - Insights into current retention trends in BPOs. - Understanding of how engagement impacts performance. - Practical strategies for improving workforce loyalty. - Tools to design inclusive, employee-centric retention policies. - A roadmap to link retention with long-term organizational growth.

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