Overview

What is at the root of genuine great customer service? This book will answer that question in a way that usually is not the common approach. When it comes to service there may be a lot of different views as to what service really is, but it is safe to say that great customer service is perceived by the person being served, and their overall satisfaction is the final judge. So, this book discusses the subject from an easy-to-read, practical yet candid perspective. The fundamental methods we discuss can have a profound effect on the overall quality of service your business provides but also for each of us individually. I will break it down into key areas and focus on the overall key player in this cycle. This is a must-read for every business owner, CEO, Manger, and employee alike. Yes, every individual who comes in contact with other human beings.

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9780692246283

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Scott D. McCulla has some 40 years of experience in the customer service business. From fast food to fine dining, from manger to business owner. Food to IT to Real Estate. Most of all a customer and client himself.

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