Overview

Providing a satisfying patient experience is not only the right thing to do-it is the key to clinical and business success. A Physician Guidebook to The Best Patient Experience details the nuts-and-bolts behaviors that produce great physician-patient interactions. It helps physicians tackle the challenge of modifying ingrained behaviors to make changes that stick-and bolster their patient satisfaction scores. An exceptional resource for doctors, this practical guide features checklists, scorecards, assessments, inventories, and questionnaires that can be easily adapted or used as is. The book also includes: An examination of questions from patient satisfaction surveys and the behaviors that can lead to higher scores Practical strategies for making-and sustaining-change, even in the face of the daily whirlwind of activity Advice for using self-assessments, personal scorecards, and input from others to identify personal plans for improvement and track progress Guidance for organizations that wish to support their physicians' efforts to improve the patient experience Tools for doctors who are undertaking improvement efforts on their own A discussion of the patient satisfaction challenges unique to specific specialties and practice settings A detailed case study illustrating how rapidly patient satisfaction scores can improve-not just for individual physicians but for physician groups too Now available-a companion book for administrators, medical directors, and CEOs. Also written by Bo Snyder, The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores is a roadmap for healthcare leaders who want to help physicians in their organizations improve interactions with patients.

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9781567938319

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Bo Snyder, FACHE, is a healthcare consultant, speaker, and coach. He began his career with Bronson Healthcare Group, serving in several administrative roles for 18 years. In his last few years with the organization, Snyder was deeply involved in efforts that led to Bronson's receipt of the Malcolm Baldrige National Quality Award in 2005. Inspired by the dramatic impact of the changes there, he formed his own consulting firm, Bo Snyder Consulting, Inc., to help other organizations similarly transform. Snyder volunteers his time as a Baldrige examiner at the national and state levels, and he has led Baldrige teams and site visits. He has a passion for helping C-suite executives make decisions that have big impacts, and he is equally energized on the front line with the doctors, nurses, and others who directly benefit patients.

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