Overview

Service is not something you do; it is something you are. That is the main focus of this book. I wrote this book to give simple guidelines to cultivate a lifestyle of service. Customer service should be, if not number one on your company's priorities list, at least in the top three. It should be walked and talked. It should be part of everyone; from the MD to the cashier to the temporary worker. This book will give you guidelines on how to imprint this into your heart and mind. From there it will be your task to get the message over to your people. I have a wealth of customer service knowledge that I gathered in the more than 20 years that I have been working in the service delivery industry. I believe I have been in one of the most challenging service delivery industries in the world, which is IT. The knowledge I acquired needs to be shared with the world. Although I gathered most of the knowledge in the IT industry, there are certain generic concepts that are universal and applicable to all industries.The purpose of the book is to help companies grow revenue. I do not see myself as a business expert, but I see myself as an expert in one field of business that has the highest revenue generating potential. The aim is to help you grow your customer base which in turn will grow your revenue. I wrote this book to make the world a better place. Serving customers is not just a money spinner. It has the potential to make a difference in people's lives. Yes you need to get paid for the service you offer to others. That is what business is all about, but the principles in this book have the potential, when applied, to change people's lives. The idea is to cultivate a lifestyle of service. I want you as reader to start making a difference to the sphere of life you service. Whether you are directly delivering a service to a customer or not, we are all in the line of service somewhere. We serve our spouses, children, family, churches, organizations, schools, sport teams etcetera. A Lifestyle of Service will help you do that with excellence and it will help you enjoy it while you're at it.Customer service has been overcomplicated over the years. I will show you that it's not complicated. There are simplistic tools and methods that can be applied to create excellent results. On the African continent where I have lived all my life, there are challenges unique to Africa, but there are also challenges that are universal. My African perspective will give a new simplistic angle to what service delivery can be.I wrote this book for educational purposes. I wrote it to educate the reader about service delivery, but it does so in a non-academic style. Instead, it uses practical examples and storytelling. There are life lessons in this book that will have a positive impact on your personal life, family, friends and the society around you. I want to motivate the reader to make the world a better place through serving others.

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