Overview

Full Product Details

Author:   Jean Andrews
Publisher:   Cengage Learning, Inc
Imprint:   Course Technology Inc
Edition:   9th edition
Dimensions:   Width: 22.20cm , Height: 4.80cm , Length: 28.40cm
Weight:   2.359kg
ISBN:  

9781305266438

ISBN 10:   1305266439
Pages:   1119
Publication Date:   01 January 2016
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9780357108291
Format:   Hardback
Publisher's Status:   Active
Availability:   In stock  
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Table of Contents

1. First Look at Computer Parts and Tools. 2. Working Inside Desktop Computers and Laptops. 3. All About Motherboards. 4. Supporting Processors and Upgrading Memory. 5. Supporting the Power System and Troubleshooting Computers. 6. Supporting Hard Drives and Other Storage Devices. 7. Survey of Windows Features and Support Tools. 8. Installing Windows. 9. Supporting I/O Devices. 10. Maintaining Windows. 11. Optimizing Windows. 12. Troubleshooting Windows and Supporting Users. 13. Troubleshooting Windows Startup. 14. Connecting to and Setting up a Network. 15. Supporting Network Hardware. 16. Supporting Mobile Operating Systems. 17. Windows Resources on a Network. 18. Security Strategies. 19. Supporting Printers and Customizing a System. 20. Other Operating Systems and Virtualization. Appendix A: Safety Procedures and Environmental Concerns. Appendix B: Entry Points for Windows Startup Processes Appendix C: CompTIA A+ Acronyms.

Reviews

I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is nice. Students learn with images and descriptions so I think this is done nicely.

I like the overall organization of the material and the inclusion of the more hands-on material in the chapters. This is basic information but it is presented in a nice order and is easy to read. I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is nice. Students learn with images and descriptions so I think this is done nicely.

Author Information

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

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