CompTIA A+ Guide to IT Technical Support

Author:   Jill West (Georgia Northwestern Technical College) ,  Jean Andrews ,  Joy Shelton
Publisher:   Cengage Learning, Inc
Edition:   10th edition
ISBN:  

9780357108291


Pages:   1164
Publication Date:   22 February 2019
Replaced By:   9780357674161
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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CompTIA A+ Guide to IT Technical Support


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Overview

Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

Full Product Details

Author:   Jill West (Georgia Northwestern Technical College) ,  Jean Andrews ,  Joy Shelton
Publisher:   Cengage Learning, Inc
Imprint:   Course Technology Inc
Edition:   10th edition
Dimensions:   Width: 22.10cm , Height: 4.80cm , Length: 28.40cm
Weight:   2.858kg
ISBN:  

9780357108291


ISBN 10:   0357108299
Pages:   1164
Publication Date:   22 February 2019
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9780357674161
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. Taking a Computer Apart and Putting It Back Together. 2. All About Motherboards. 3. Processors and Memory. 4. Power Supplies and Troubleshooting Computer Problems. 5. Hard Drives and Other Storage Devices. 6. Supporting I/O Devices. 7. Setting up a Local Network. 8. Network Infrastructure and Troubleshooting. 9. Supporting Mobile Devices. 10. Customizing Systems, Virtualization Networks, and Managing Printers. 11. Comparing Operating Systems and User Experience. 12. Installing Operating Systems. 13. Maintaining Windows. 14. Optimizing Windows. 15. Troubleshooting Windows Startup. 16. Securing Windows Resources. 17. Security Strategies. 18. Linux and MacOS. Appendix A: Safety Procedures and Environmental Concerns. Appendix B: Entry Points for Startup Processes. Appendix C: CompTIA A+ Acronyms.

Reviews

I taught my course without MindTap and my greatest challenge was finding equipment and interesting lab exercises to reinforce the skills being taught. MindTap makes this so easy for me and it is much more effective for student learning


Author Information

Jill West authors Cengage courses for CompTIA Cloud+, CompTIA Network+, Data Communications, Technology for Success and the popular Shelly Cashman Series. She has taught kindergarten through college and currently teaches computer technology courses at Georgia Northwestern Technical College. Jill specializes in designing innovative, critical-thinking activities and building courses that teach to popular IT certifications. She regularly presents at conferences and webinars on preparing for CompTIA certifications, teaching cloud computing and computer networking and mentoring lifelong student learners in IT. She�s a member of the 2019 inaugural cohort of Faculty Ambassadors for AWS Educate and is currently an AWS Academy Accredited Educator. Jill and her husband, Mike, live in northwest Georgia with two children at home and two off to college. Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia. Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Shelton has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Shelton lives in northwest Georgia with her two daughters and pet Doberman.

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