Overview

Gary Magenta reveals the secret sauce that makes your customers want to keep coming back - like his Uncle Mel, who has for the past 60 years driven round trips of up to 100 miles for his monthly haircut. That's 720 haircuts! And that is the perfect example of a customer for life!

Full Product Details

9781533381040

Table of Contents

Reviews

Author Information

Gary Magenta is the customer experience guru! He is passionate about the creation and delivery of exceptional customer experience and believes the customer's experience can never exceed the employee's. With that perspective, Gary works with business leaders, managers and front-line employees to transform their employee and customer experiences alike. Also the author of The Un-Bossy Boss, Gary has a lifetime of experience in delivering, consuming and consulting in customer experience. As senior vice president of Root Inc., a consulting company that helps organizations execute their strategy through people, Gary has partnered with scores of Fortune 500 and Global 2000 organizations to deploy their strategies. Gary is a frequent speaker at industry conferences, business strategy and human resource seminars, and client events. He has been recognized with a Stevie's American Business Award for Executive of the Year. Gary splits his personal time between Fort Myers Beach, Florida and Chicago, where he and his wife enjoy being empty nesters. He loves 70s music and, unfortunately, can be heard singing out loud from time to time.

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available