Overview
"The 100 methods presented in this introductory guide all relate to the implementation in organizations of the philosophy and practices of Total Quality Management"". Ranging from an introduction to the technique of brainstorming to a description of the activities of ""quality circles"", the spread of methods presented is deliberately wide and inclusive, to reflect the range of processes involved in full TQM: idea generation; data collection; data analysis; data display; decision-making; and team work. Each method is explained and illustrated in terms of its purpose, when and how it should be used, and its benefits. To provide a context to the discussion of the individual methods, the first section outlines the key concepts and processes involved in implementing a Total Quality Management approach."
Full Product Details
Author: Gopal K. Kanji ,
Mike Asher
Publisher: Sage Publications Ltd
Imprint: Sage Publications Ltd
Dimensions:
Width: 15.60cm
, Height: 1.30cm
, Length: 23.40cm
Weight: 0.400kg
ISBN: 9780803977471
ISBN 10: 0803977476
Pages: 256
Publication Date: 05 March 1996
Audience:
College/higher education
,
Tertiary & Higher Education
Format: Paperback
Publisher's Status: Active
Availability: To order
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.
Author Information
Gopal K Kanji, Emeritus Professor of Applied Statistics at Sheffield Hallam University, is also a founder editor of the two international journals namely, Journal of Applied Statistics and Total Quality Management. With a career spanning 37+ years in the field of statistics and quality teaching, publishing journals and books, writing technical papers and presenting research findings around the world, he is a true teacher, trainer, researcher and innovator and consultant. More than 90 research papers and 15 books in Statistics and Total Quality Management have been published by him. He has been a very active member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. Recently, he was appointed as Vice Chair of the International Chapter of ASQ for Europe and the Middle East. He has presented papers at the Annual ASQ Congress. He is a fellow of the Institute of Statisticians, the Royal Statistical Society and member of the International Statistical Institute (ISI). He is Academian of the International Academy for Quality (IAQ). He has been teaching and consulting in different parts of the world, and as chairman, has helped to develop a European Master programme in Total Quality Management under the umbrella of EFQM. He has also supervised many PhD students in TQM and Applied Statistics. Since 1995, he has organised World Congresses for Total Quality Management at Sheffield Hallam University, UK and other European countries. He has acted as a technical expert for the development of the European Customer Satisfaction Index. Recently he introduced a Business Excellence Model to measure stakeholders’ satisfaction within the organisations.
