Overview

This book is concerned with the labour practices, life-worlds, and media atmospheres of Indian call centre workers, and locates the call centre economy within the socio-political context of the new Indian middle classes. Through a thick description of the nightly and daily routines of transnational Indian call centre workers, it reads the call centre world as a set of indicators to understand changing forms of urban Indian middle-classness. The book is based on twenty-one months of ethnographic research in Pune, a prominent university town, and investigates how young men and women between the ages of 18 and 25 became the ideal worker population for the call centre industries. The book engages with subjects who work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections, in order to understand the simultaneous spectrality and bodily intelligibility of their lives.

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9780199476053

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Mathangi Krishnamurthy is currently Assistant Professor in Anthropology at the Department of Humanities and Social Sciences, IIT Madras. She is a socio-cultural anthropologist by training, and completed her doctoral work from the The University of Texas at Austin. She is currently pursuing a project on bodily imaginations in relation to new genetic diagnostic technologies. Her areas of interest include the anthropology of work and gender, medical anthropology, urban studies, globalization, and affective labour. She has published on questions of English language usage, the anthropology of work, and the anthropology of gender. She also consults with corporations on questions of ethnographic research, and gender inclusivity.

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