Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Author:   Pete Blackshaw ,  Lloyd James
Publisher:   Tantor Media, Inc
Edition:   Unabridged
ISBN:  

9781400157310


Publication Date:   08 July 2008
Format:   Audio  Audio Format
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World


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Full Product Details

Author:   Pete Blackshaw ,  Lloyd James
Publisher:   Tantor Media, Inc
Imprint:   Tantor Media, Inc
Edition:   Unabridged
Dimensions:   Width: 13.50cm , Height: 1.50cm , Length: 19.00cm
Weight:   0.072kg
ISBN:  

9781400157310


ISBN 10:   1400157315
Publication Date:   08 July 2008
Audience:   General/trade ,  General
Format:   Audio
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Reviews

The concept of the potential damage resulting from negative publicity is especially powerful in James's strong narration. ---AudioFile


Informative, energetic and entertaining, this is a marvelous argument for corporate responsibility and accountability, interesting to laypeople and instructive for executives. ---Publishers Weekly


Author Information

Pete Blackshaw is executive vice president of strategic services at Nielsen Online and the author of ConsumerGeneratedMedia.com, which has been named one of the top 100 marketing blogs by Advertising Age magazine. Lloyd James has been narrating since 1996, has recorded over six hundred books in almost every genre, has earned six AudioFile Earphones Awards, and is a two-time nominee for the prestigious Audie Award.

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