Personalization in Air Travel: Data-driven, Technology-enabled, Human-supported
Author:   Nawal K. Taneja (Faculty Emeritus, Aviation, Ohio State University)
Publisher:   Taylor & Francis Ltd
ISBN:  

9781041126652


Pages:   166
Publication Date:   21 November 2025
Format:   Hardback
Availability:   Not yet available   Availability explained
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Personalization in Air Travel: Data-driven, Technology-enabled, Human-supported


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Full Product Details

Author:   Nawal K. Taneja (Faculty Emeritus, Aviation, Ohio State University)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.540kg
ISBN:  

9781041126652


ISBN 10:   1041126654
Pages:   166
Publication Date:   21 November 2025
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

List of Illustrations, List of tables, Forewords 1. Introduction 2. Making personalization a core competency 3. Interpreting the step-changing customer landscape 4. Making traveler-centric retailing a reality 5. Keeping up with the new wave of technologies 6. Balancing customer and employee centricities 7. Personalization in action: insights from other business sectors 8. Concluding thoughts: four airline use cases 9. Thought leadership pieces

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Author Information

Nawal Taneja, whose work experience spans more than five decades, has worked for, and advised, major airlines and related businesses worldwide. His experience also includes the presidency of a small airline that provided schedule and charter services with jet aircraft and the presidency of a boutique think tank that provided advisory services to the air transportation community throughout the world. Within the academic community, he has served on the faculties of the Massachusetts Institute of Technology and the Ohio State University.

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