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OverviewFull Product DetailsAuthor: Robert S. Kaplan , David P. NortonPublisher: Harvard Business Review Press Imprint: Harvard Business Review Press Dimensions: Width: 16.20cm , Height: 3.50cm , Length: 24.10cm Weight: 0.657kg ISBN: 9780875846514ISBN 10: 0875846513 Pages: 336 Publication Date: 01 September 1996 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsA new book from the inventors of the revolutionary balanced scorecard which shows clearly how this tool provides a framework for translating a corporate strategy into operational terms and channelling the energies, abilities and knowledge of people throughout the organisation into achieving long-term goals. The book gives examples from banking, oil and retailing of where the balanced scorecard is being used to evaluate current performance and to target future performance, based on financial and non-financial criteria such as customer satisfaction and employee learning and growth. (Kirkus UK) Author InformationRobert S. Kaplan is the Arthur Lowes Dickinson Professor of Accounting at the Harvard Business School. David P. Norton is the president of Renaissance Solutions, Inc. They are the authors of three seminal Harvard Business Review articles on the Balanced Scorecard. Tab Content 6Author Website:Countries AvailableAll regions |
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