Computer networking & communications books

Examines various important scenarios that a customer service representative is likely to encounter and shows how...  Read More >>

Stress in call centres can be a big problem. According to a survey, 98per cent of call centre employees experience...  Read More >>

This title explains how predictive dialers work, and how to get the maximum nenefit form them in automating telemarketing,...  Read More >>

Although physicians and hospitals are receiving incentives to use electronic health records (EHRs), there is little...  Read More >>

Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes...  Read More >>

If IT companies seek to differentiate themselves from the competition, they must turn to consultative selling. Consultative...  Read More >>

Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Implementation: An Action Guide for Business and IT Leaders...  Read More >>

States that call centers are not just places where calls arrive, but a strategic business asset, the core of your...  Read More >>

Providing information on the business, technical, legal and practical considerations in the ""new telecom world...  Read More >>

This text brings clarity to the confusing array of products and services that are available. The author explains...  Read More >>

Shows how to navigate the business, technical, and financial issues in building and managing a customer contact...  Read More >>

Suitable for those interested in the construction and operation of an information assurance (IA) program, this book...  Read More >>

As technology has developed, computer hackers have become increasingly sophisticated, mastering the ability to hack...  Read More >>

Companies understand that their ability to compete is tied directly to their ability to leverage the very latest...  Read More >>

Detailing powerful methods for reducing the energy costs associated with operating a data center, Making Your Data...  Read More >>

The work breakdown structure (WBS) helps project managers communicate with their teams, clients, and management....  Read More >>

Offers a formal framework for finding and eliminating network security threats. This title focuses on the steps...  Read More >>

This guide shows how a company can provide technical support to solve its customers' problems, and at the same time...  Read More >>

Addressing the diminished understanding of the value of security on the executive side and a lack of good business...  Read More >>

Enables you to make informed decisions about planning and installing 802.11 'Wi-Fi' wireless networks. This book...  Read More >>

Cuts through the complexity surrounding IPSec and the idiosyncrasies of design, implementation, operations, and...  Read More >>

Presents organizations with a comprehensive understanding of the principles and features involved in effective enterprise...  Read More >>

If you want to be a successful project manager, you need to become a person of influence  Read More >>

This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how...  Read More >>

A guide to cost-cutting for those monitoring telecom expenses. It contains tips on increasing efficiency, service...  Read More >>