Overview

Customer service is a learned skill and for many, it may come naturally. In this book, Diara Kendrich focuses on both internal and external factors necessary to help individuals provide and maintain excellent customer service. You will have the information needed to understand and self-assess your thoughts, behaviors and actions from a customer service perspective. Get ready to take note of some key concepts that will move you to that next level from good to exceptional service while working with your customers! My vision is to help individuals understand the impact customer service has in our everyday lives and how we can make a positive difference in the industry. The success and failure of many businesses and organizations have stemmed from their ability or inability to consistently create and maintain happy customers. I am confident we all have what it takes or can learn what is needed to give our best and do our best, because customer service is a big deal! Diara Kendrich, M.S.

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9781795368001

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