Overview
""Daren delivers a fun, powerful and quick lesson in the power of thinking like an owner."" -Seth Godin -Author ofThis is Marketing In today's hyper-competitive marketplace, average service is invisible-and bad service goes viral. The onlypath to lasting customer loyalty and explosive growth is delivering moments of WOW at every touchpoint. In think WOW: Exceptional Customer Experience, bestselling author and culture architect Daren Martin,PhD shows leaders, managers, and frontline employees how to transform ordinary transactions intounforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format,think WOW gives you the tools to: Win repeat business by turning first-time buyers into lifelong fans Create consistency that customers trust-and competitors can't match Empower employees to deliver WOW moments daily Spark loyalty and referrals through small actions with massive impact Build a culture where customer obsession drives performance and profits Drawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlines-alongsidepowerful lessons from startups and small businesses-this book provides a practical blueprint for creatingexceptional customer experiences in any industry. Whether you're a CEO looking to outpace disruption, a business owner seeking growth, or a frontline workerready to make a bigger impact, think WOW is your guide to delivering service so remarkable that customerscan't stop talking about it. If you're ready to transform your customer experience from ordinary to extraordinary-this is the book thatshows you how!
Full Product Details
Author: Daren Martin
Publisher: Carpenter's Son Publishing
Imprint: Clovercroft Publishing
ISBN: 9781968127114
ISBN 10: 1968127119
Pages: 256
Publication Date: 14 May 2026
Audience:
General/trade
,
General
Format: Hardback
Publisher's Status: Active
Availability: Temporarily unavailable
The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you.
Author Information
DAREN MARTIN is the Culture Architect, as well as a Global Speaker, WSJ, USA Today & Amazon Best-Selling Author, and Advisor to businesses ranging from Fortune 500 to small businesses. He has a PhD in Psychology, experience starting and running several businesses, and thousands of hours of conversations with top executives and frontline workers have helped him to know what makes companies thrive and what makes them dive. He has traveled to over 40 countries, worked with a wide range of companies from differing business sectors including oil and gas, manufacturing, financial sector, healthcare, airlines, retail, technology, restaurant, insurance, and more.
