Overview

Is Your Answering Service Just Surviving, or Is It Built to Thrive? The telephone answering service (TAS) industry is a landscape of relentless pressure. From razor-thin profit margins and skyrocketing employee churn to the dizzying pace of new technology like AI, it's easy to feel like you're constantly fighting fires instead of building for the future. You're not just answering calls; you're battling competition, managing complex billing, and trying to keep both clients and staff happy. But what if you could transform those daily challenges into your greatest competitive advantages? In The Profitable Answering Service, call center veteran and industry expert Peter Lyle DeHaan, PhD, delivers a career's worth of hard-won wisdom in 65 actionable strategies. This isn't high-level theory; it's a practical, in-the-trenches playbook designed to tackle the most pressing issues facing TAS owners and managers today. DeHaan cuts through the noise to provide a clear roadmap for boosting your bottom line, mastering technology, and creating a resilient, future-proof business. Inside, you'll discover how to: Unlock Hidden Profits: Implement proven billing strategies and analyze client profitability to ensure every account contributes to your growth. Master Modern Technology: Navigate the world of hosted systems, predictive vs. generative AI, and other tools to increase efficiency without sacrificing the personal touch. Solve Your Staffing Crisis: Learn counterintuitive approaches to hiring, pay, and training that slash employee churn and build a loyal, high-caliber team-whether in-office or remote. Outpace the Competition: Craft a powerful marketing strategy, optimize your website for sales, and streamline operations to deliver faster, better service that clients will rave about. Avoid Critical Mistakes: Identify and correct the common operational errors in training, data analysis, and customer service that quietly sabotage your success. Whether you're looking to grow, sell, or simply hold your ground, The Profitable Answering Service is the definitive guide to turning your operation into an industry powerhouse. Stop running on the treadmill and start building a legacy. Get your copy of The Profitable Answering Service today.

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Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes leading and managing a multi-location telephone answering service, employment with an industry vendor, call center consulting, and publishing call center books and periodicals. Learn more at PeterLyleDeHaan.com.

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