Overview

There was a time when bake sales, raffles, and the like provided non­ profit-making organizations with the funds they needed to flourish. Those days have long passed. Non-profit-making organizations now find themselves competing with one another for public and private sup­ port just to survive. The organizations that will survive are the ones that are not afraid of sophisticated fund-raising methods. Telephone fund raising is such a method. There is virtually no limit to the amount of money telephone fund raising can bring your organization. Telephone fund raising is so successful because it is personal. It allows for dialogue. More specifical­ ly, it allows the caller to answer questions, deal with complaints, negoti­ ate hard, and stress those aspects of the program that interest the poten­ tial contributor most. No method of fund raising other than a personal visit can do this. And, of course, visiting all your potential contributors personally would be impossible. This book provides you with all the information you need to devel­ op and maintain a lucrative telephone fund-raising program on your own. The general principles of telephone fund raising apply universally. Therefore, the principles will work for you, whatever your cause. They also will apply whatever your need. Whether you need a long-term telephone fund-raising program bringing in money at a steadily increas­ ing rate over the years or a short-term program lasting one month, one week, or even one day, this book is for you.

Full Product Details

Author:   Jonathan A. Segal ,  Janet B. Allen ,  Jonathan A Segal ,  Janet B Allen
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
Edition:   Softcover reprint of the original 1st ed. 1987
Dimensions:   Width: 15.20cm , Height: 1.20cm , Length: 22.90cm
Weight:   0.334kg
ISBN:  

9781461290094

ISBN 10:   1461290090
Pages:   224
Publication Date:   21 December 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

1. Negotiating Large Pledges.- Asking High.- Sample Dialogues.- Twenty Keys to Negotiating.- Negotiating Tactics to Avoid.- Telephone Style.- The Introduction to Negotiating.- The Pledge Validation.- Review.- Script Writing.- 2. Developing a Coterie of Top-Notch Callers.- Paid Callers or Volunteers: Which Is Right for You?.- Advertising.- Hiring.- Training.- Monitoring Callers.- Supervising Callers.- Paying Your Callers and Supervisor.- Letting Go Unsatisfactory Callers.- Personnel Policies.- 3. Contacting Potential Contributors: The Mechanics.- Developing a Targeted List of Potential Contributors.- The Calling Room.- The Calling Hours.- Day Calls.- Making an Initial Contact.- Sending Out the Postcards.- Pledge Collection.- Pledge Collection Script.- Thanking Potential Contributors.- 4. Structuring and Administering Your Telephone Fund-Raising Program.- Planning Your Program.- Gaining the Support of the Board of Directors.- Public Relations.- Clubs and Premiums.- How to Keep Big Gifts Coming In.- Clerical Workers.- Record Keeping.- Epilogue.

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