Tele-Stress: Relief for Call Center Stress
Author:   Stephen Coscia
Publisher:   Taylor & Francis Ltd
Edition:   2nd edition
ISBN:  

9781138412231


Pages:   130
Publication Date:   27 July 2017
Format:   Hardback
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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Tele-Stress: Relief for Call Center Stress


Overview

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

Full Product Details

Author:   Stephen Coscia
Publisher:   Taylor & Francis Ltd
Imprint:   CRC Press
Edition:   2nd edition
Weight:   0.453kg
ISBN:  

9781138412231


ISBN 10:   1138412236
Pages:   130
Publication Date:   27 July 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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Author Information

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

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