Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps

Author:   Martin Manser
Publisher:   Hodder & Stoughton General Division
ISBN:  

9781471801662


Pages:   128
Publication Date:   03 January 2014
Format:   Paperback
Availability:   To order   Availability explained
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

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Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps


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Overview

Written by Martin Manser, an expert in effective communication, this book quickly teaches you the insider secrets you need to know in order to conduct difficult conversations successfully. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points: - Sunday: Why are conversations difficult - Monday: Considering emotions - Tuesday: Listening well - Wednesday: Treating colleagues with respect - Thursday: Preparing well - Friday: Seeking change - Saturday: Develop trusting relationships At the end of the book, there are refresher questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Full Product Details

Author:   Martin Manser
Publisher:   Hodder & Stoughton General Division
Imprint:   Teach Yourself Books
Dimensions:   Width: 13.10cm , Height: 1.00cm , Length: 19.70cm
Weight:   0.130kg
ISBN:  

9781471801662


ISBN 10:   1471801667
Pages:   128
Publication Date:   03 January 2014
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   To order   Availability explained
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

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Martin Manser has led seminars on good communication on four continents. He teaches at the London College of Communication, and has led courses for organisations including Capita, Department of Education, and Network Rail.

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