Service Science in China
Author:   Jiazhen Huo ,  Zhisheng Hong
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Edition:   2013 ed.
ISBN:  

9783642428241


Pages:   466
Publication Date:   08 February 2015
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Service Science in China


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Overview

A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy.

Full Product Details

Author:   Jiazhen Huo ,  Zhisheng Hong
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Edition:   2013 ed.
Dimensions:   Width: 15.50cm , Height: 2.50cm , Length: 23.50cm
Weight:   7.197kg
ISBN:  

9783642428241


ISBN 10:   364242824
Pages:   466
Publication Date:   08 February 2015
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Preface.- Service Economy Knocks.- The Rise of Service Science.- The Connotation of Service Science.- Overview of Service Science Research System.- Service Philosophy.- Resource Allocation.- Operation Management.- Supporting System of Service Technology.- Service Science Application on Traditional Service Industries.- Application of Service Science in the Emerging Service Industries.

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