Service Management in Computing and Telecommunications
Author:   Richard Hallows
Publisher:   Artech House Publishers
ISBN:  

9780890066768


Pages:   140
Publication Date:   01 December 1995
Format:   Hardback
Availability:   In Print   Availability explained
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Service Management in Computing and Telecommunications


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Overview

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

Full Product Details

Author:   Richard Hallows
Publisher:   Artech House Publishers
Imprint:   Artech House Publishers
Dimensions:   Width: 15.20cm , Height: 1.10cm , Length: 22.90cm
Weight:   0.379kg
ISBN:  

9780890066768


ISBN 10:   0890066760
Pages:   140
Publication Date:   01 December 1995
Audience:   College/higher education ,  Professional and scholarly ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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