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OverviewAn invaluable resource for all retail managers regardless of their age or experience. The book is packed with case studies, self-assessment exercises and performance tips drawn from Peter's experience as a retail Sales Manager and Buyer and from his role as Training Manager (Selfridges). Topics covered include: transition to the new management job - leading and managing teams; setting objectives for high quality customer care and the best sales environment; how to manage the budget, stock and sales; coping with security, health and safety issues; recruiting and developing retail staff; managing effective communications. The book describes successful approaches Peter Fleming has used and witnessed from frontline experience and research with companies such as John Lewis, Flannels Group, Body Shop, Argos, Williams and Griffin, Beatties, Furnitureland, and Marks and Spencer. Full Product DetailsAuthor: Peter FlemingPublisher: Management Books 2000 Ltd Imprint: Mercury Business Books Edition: 2nd edition Dimensions: Width: 14.80cm , Height: 1.50cm , Length: 21.00cm Weight: 0.400kg ISBN: 9781852525538ISBN 10: 1852525533 Pages: 140 Publication Date: 22 February 2007 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Temporarily unavailable  The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you. Table of ContentsReviewsManaging a retail business becomes more demanding year by year. I welcome Peter Fleming's most recent book for newly appointed and experienced managers. Peter Still, Managing Director, John Lewis Partnership Author InformationPeter Fleming is a Chartered Marketer and Managing Partner of PFA International. He has wide experience in retail training and development, and is the author of several books used widely in the retail industry, including this series sponsored by the British Shops and Stores Association (bssa). Tab Content 6Author Website:Countries AvailableAll regions |
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